YouCam 9 unable to see webcam

LynnT

Newbie Joined: Aug 26, 2020 13:38 Messages: 1 Offline

Solved by

Aug 26, 2020 13:51

I am using my phone as a webcam with DroidCam (With wifi connection) and DEV47APPS for windows. YouCam 7 worked perfectly but I upgraded and now YouCam 9 will not recognize Droid Source 2 or 3. I have shut down restarted both my laptop and my phone and restarted the app. I get the message .....

Warning YouCam cannot connect to your webcam (DroidCam Source 3). Try selecting another capture device within settings, or close any applications that may be using this webcam and the restart YouCam.

The only thing that is using the Camera is DroidCam Client. This has not stopped youCam7 from seeing the cam.

Please help otherwise my upgrade was a waste of $$$

Thank you
LynnT

Forum Moderator

Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline

Aug 26, 2020 20:47

Hello,

You need to contact CyberLink about this issue, as not technical support is available on the forum:

https://membership.cyberlink.com/support/service/technical-support.do

Cheers
YouCam Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup

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