Playback issue with playing Blu-rays in PowerDVD 14

RocknRollTim

Newbie Joined: Aug 18, 2020 13:34 Messages: 4 Offline

Solved by

Aug 18, 2020 13:48

Hi all,

Hope you can help. I am experiencing a playback issue with playing Blu-rays in PowerDVD 14 where after it needs to download the media information from the Internet, the screen goes black and nothing happens. I have been checking the requirements using BD Advisor and it says everything is in order. What's the issue? Your help would be much appreciated.

Kind regards,

RocknRollTim

Jets2011

Senior Contributor Location: Canada Joined: Sep 29, 2006 05:26 Messages: 760 Offline

Aug 18, 2020 20:56

Well, it is tough to help when you didn't supply any of the requested information. Though what you describe definitely sounds like a GPU issue. Have you updated it recently? I actually got a fresh update on my NVIDIA driver just today.

Dave

RocknRollTim

Newbie Joined: Aug 18, 2020 13:34 Messages: 4 Offline

Aug 19, 2020 11:31

Quote Well, it is tough to help when you didn't supply any of the requested information. Though what you describe definitely sounds like a GPU issue. Have you updated it recently? I actually got a fresh update on my NVIDIA driver just today.

Dave

Hi Dave,

My apologies, please find the attached dxdiag.txt file as I should have posted initially. The problem I have got is that I have got a 3D monitor that supports 3D Vision and the graphics driver I have got installed is 390.65 which I know is not the latest stable release for 3D Vision and still delving for it. I will temporarily try the latest stable driver to see whether the issue is rectified.

Regards,

RocknRollTim

Filename	DxDiag.txt	Download
Description	DxDiag.txt file as requested
Filesize	74 Kbytes
Downloaded:	1131 time(s)

RocknRollTim

Newbie Joined: Aug 18, 2020 13:34 Messages: 4 Offline

Aug 19, 2020 12:50

Quote

Hi Dave,

My apologies, please find the attached dxdiag.txt file as I should have posted initially. The problem I have got is that I have got a 3D monitor that supports 3D Vision and the graphics driver I have got installed is 390.65 which I know is not the latest stable release for 3D Vision and still delving for it. I will temporarily try the latest stable driver to see whether the issue is rectified.

Regards,

RocknRollTim

Updating to graphics driver 452.06 seems to have fixed the playback issue with ordinary 2D Blu-rays but now unable to use 3D Vision in order to play 3D Blu-rays as well as PC games that support 3D Vision. Will try the latest stable driver for 3D Vision and to see whether the issue reoccurs.

Regards,

RocknRollTim

RocknRollTim

Newbie Joined: Aug 18, 2020 13:34 Messages: 4 Offline

Aug 19, 2020 13:52

Quote

Updating to graphics driver 452.06 seems to have fixed the playback issue with ordinary 2D Blu-rays but now unable to use 3D Vision in order to play 3D Blu-rays as well as PC games that support 3D Vision. Will try the latest stable driver for 3D Vision and to see whether the issue reoccurs.

Regards,

RocknRollTim

I have now downgraded to graphics driver 418.91 which has fixed the pixel flickering issue I was encountering over the Taskbar, however if I have 3D Vision set to the monitor it constantly flickers but if I have 3D Vision set to 3D Vision Discover the screen does not flicker. The thing I cannot distinguish now is whether 3D is actually working in PowerDVD, I have tried with and without 3D glasses as well as turning 3D on and off in the program and still cannot tell, it might be my eyes going a bit bogeyed but at least I have got both 2D and 3D Blu-rays to work now. Thank you for your help Dave.

Many thanks,

RocknRollTim