PD17 deleted all my custom profiles

goody_fyre11

Member Joined: Jul 10, 2018 21:18 Messages: 56 Offline

Solved by

Jul 27, 2020 20:46

Yes, it's as bad as it sounds.

I was just editing a video like normal, then suddenly I get a BSoD. Note that this isn't the first BSoD that PowerDirector has caused for me, but that's besides the point. When I boot my computer back up, PowerDirector said that I have no custom profiles anymore. I previously had about 20.

So I go to AppData/Roaming/Cyberlink/PowerDirector/17.0/UserConfigure/Profile.ini. The file itself is there and it's the same size, but it's all spaces. Imagine holding down the space bar until it becomes 23 KB in size - that's what it looks like now. The file is attatched for credibility reasons, because I wouldn't believe this if someone told me that.

I spent literal months getting all my custom profiles named and organized exactly how I need them. Now PD17 deleted them all. Is this a known bug? Am I the first person to experience this? This needs a patch pronto, I'd hate to see others experience this.

Windows 10 Pro x64

Intel Core i7-6700K

NVIDIA GTX 1080

16 GB DDR4 RAM

Latest Windows updates, no viruses/rootkits/malware/ransomware/etc, latest drivers for everything. If it wasn't for the fact that no other video editor has one-time payment options, you would've just lost a customer.

Edit: Now it's not letting me add custom profiles. It says none exist, but it refuses to let me add more. Wonderful!

Filename	Profile.ini	Download
Description
Filesize	23 Kbytes
Downloaded:	166 time(s)

This message was edited 1 time. Last update was at Jul 27. 2020 20:50

JL_JL

Senior Contributor Location: Arizona, USA Joined: Oct 01, 2006 20:01 Messages: 6091 Offline

Jul 27, 2020 22:46

I had one get corrupted one time, I do system backups so no real damage.

You can't create new because of damaged file in directory, just rename or move to another location.

Jeff

goody_fyre11

Member Joined: Jul 10, 2018 21:18 Messages: 56 Offline

Jul 28, 2020 01:25

Quote I had one get corrupted one time, I do system backups so no real damage.

You can't create new because of damaged file in directory, just rename or move to another location.

Jeff

Yeah, I deleted everything in Profile.ini, recreated all my profiles, and made a copy of the file as a backup. Just to let you know, PoweDirector is the only program I've ever used that's caused a BSoD. I've used hundreds of different programs over the years, not just video editors. I saw my first ever BSoD when using this.