Media Source Error (Error Code 2)

GeeGeeBee

Newbie Joined: Jul 16, 2020 08:03 Messages: 10 Offline

Solved by

Jul 16, 2020 09:38

Running PowerDirector 12 updated with latest patch ("latest" being a relative term...).

None my 4K 25fps .MOV files (generated from Akaso EK7000 Pro action camera) will work when moved from the Media Room to the timeline. They all generate the Media Source Error (Error Code2). See error details below.

The 2.7K 30fps clips do not work either. However, 1080p 60fps clips from the same camera do work fine.

Also, the thumbnails are black for the 4K and 2.7K clips in the Media Room but normal for the 1080p.

Any suggestions would be welcome.

Thanks!

Gary

Media Source Error Report :

Error type : Video cut
Material type : Video
Error information : Unknown
Material filename : <hidden>.MOV
Detailed information : ..\CES_Source\Src\CES_Engine\CES_MediaLoader.CPP:1238
Source filter GUID : E436EBB5-524F-11CE-9F53-0020AF0BA770
Splitter filter GUID : A05CDF6C-287E-47A1-A407-A477A8A5FDCA

GeeGeeBee

Newbie Joined: Jul 16, 2020 08:03 Messages: 10 Offline

Jul 16, 2020 10:23

I probably also should have stated that all clips (4K and 2.7K) play perfectly in VLC.

tomasc

Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline

Jul 16, 2020 11:09

I just tried a 4k video clip in PD12 from the iphonex. It displays in all white. Need PD17 or PD18 for the clip to display correctly.

GeeGeeBee

Newbie Joined: Jul 16, 2020 08:03 Messages: 10 Offline

Jul 16, 2020 11:46

You seem to be implying that PD12 will not work with 4K at all. I do not believe that's correct. CyberLink's own press releases make that clear.

Though upgrading to a more recent version has certainly crossed my mind...

tomasc

Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline

Jul 16, 2020 12:14

I have not seen that PD12 press release. Please supply the link to where you saw it. It does display my avc 4k clips correctly but does not work with some of the newer formats available is the last 7 years.

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Jul 16, 2020 14:06

I no longer have PD12, but I have some Akaso 4K clips and they all work fine in PD13:

GeeGeeBee

Newbie Joined: Jul 16, 2020 08:03 Messages: 10 Offline

Jul 16, 2020 18:12

Thanks, optodata.

DxDiag files attached. I apologize for not including them in my original post.

I've also run sfc system scan and it reported back "Windows Resource Protection did not find any integrity violations."

Filename	DxDiag.txt	Download
Description
Filesize	23 Kbytes
Downloaded:	369 time(s)

Filename	DxDiag64bit.txt	Download
Description
Filesize	44 Kbytes
Downloaded:	245 time(s)

GeeGeeBee

Newbie Joined: Jul 16, 2020 08:03 Messages: 10 Offline

Jul 16, 2020 18:29

Well, I just downloaded K-Lite Standard Codec pack and ran the tweak tool, checking off all the options. And now the clips work. Thanks for working with me on this, optodata.

GeeGeeBee

Newbie Joined: Jul 16, 2020 08:03 Messages: 10 Offline

Jul 16, 2020 18:31

See resolution above.

JL_JL

Senior Contributor Location: Arizona, USA Joined: Oct 01, 2006 20:01 Messages: 6091 Offline

Jul 16, 2020 18:44

For MOV support in PD12 you need the Quicktime package, and/or as you've noted, another codec package. PD12 does not support HEVC, that was perhaps tomasc reference with iphonex video, depends on phone settings. PD12 does support 2k/4k H.264.

Jeff