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Media Source Error (Error Code 2)
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GeeGeeBee [Avatar]
Newbie Private Message Joined: Jul 16, 2020 08:03 Messages: 10 Offline
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Running PowerDirector 12 updated with latest patch ("latest" being a relative term...). laughing

None my 4K 25fps .MOV files (generated from Akaso EK7000 Pro action camera) will work when moved from the Media Room to the timeline. They all generate the Media Source Error (Error Code2). See error details below.

The 2.7K 30fps clips do not work either. However, 1080p 60fps clips from the same camera do work fine.

Also, the thumbnails are black for the 4K and 2.7K clips in the Media Room but normal for the 1080p.

Any suggestions would be welcome.

Thanks!


Gary


Media Source Error Report :

Error type : Video cut
Material type : Video
Error information : Unknown
Material filename : <hidden>.MOV
Detailed information : ..\CES_Source\Src\CES_Engine\CES_MediaLoader.CPP:1238
Source filter GUID : E436EBB5-524F-11CE-9F53-0020AF0BA770
Splitter filter GUID : A05CDF6C-287E-47A1-A407-A477A8A5FDCA
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GeeGeeBee [Avatar]
Newbie Private Message Joined: Jul 16, 2020 08:03 Messages: 10 Offline
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I probably also should have stated that all clips (4K and 2.7K) play perfectly in VLC.
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tomasc [Avatar]
Senior Contributor Private Message Joined: Aug 25, 2011 12:33 Messages: 5192 Offline
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I just tried a 4k video clip in PD12 from the iphonex. It displays in all white. Need PD17 or PD18 for the clip to display correctly.
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GeeGeeBee [Avatar]
Newbie Private Message Joined: Jul 16, 2020 08:03 Messages: 10 Offline
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You seem to be implying that PD12 will not work with 4K at all. I do not believe that's correct. CyberLink's own press releases make that clear.

Though upgrading to a more recent version has certainly crossed my mind...
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tomasc [Avatar]
Senior Contributor Private Message Joined: Aug 25, 2011 12:33 Messages: 5192 Offline
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I have not seen that PD12 press release. Please supply the link to where you saw it. It does display my avc 4k clips correctly but does not work with some of the newer formats available is the last 7 years.
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optodata
Senior Contributor Private Message Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 5241 Offline
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I no longer have PD12, but I have some Akaso 4K clips and they all work fine in PD13:



Please follow the steps in the Read Me Before Posting guide thread and attach the DxDiag file so we can see the details of your computer.

YouTube/optodata


DS365 | Win10 Pro | i9-9900K (4.8GHz) | RTX 2070 | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°

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GeeGeeBee [Avatar]
Newbie Private Message Joined: Jul 16, 2020 08:03 Messages: 10 Offline
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Thanks, optodata.

DxDiag files attached. I apologize for not including them in my original post.

I've also run sfc system scan and it reported back "Windows Resource Protection did not find any integrity violations."
 Filename
DxDiag.txt
[Disk]
 Description
 Filesize
23 Kbytes
 Downloaded:
3 time(s)
 Filename
DxDiag64bit.txt
[Disk]
 Description
 Filesize
44 Kbytes
 Downloaded:
5 time(s)
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GeeGeeBee [Avatar]
Newbie Private Message Joined: Jul 16, 2020 08:03 Messages: 10 Offline
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Well, I just downloaded K-Lite Standard Codec pack and ran the tweak tool, checking off all the options. And now the clips work. Thanks for working with me on this, optodata.
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GeeGeeBee [Avatar]
Newbie Private Message Joined: Jul 16, 2020 08:03 Messages: 10 Offline
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See resolution above.
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JL_JL [Avatar]
Senior Contributor Private Message Location: Arizona, USA Joined: Oct 01, 2006 20:01 Messages: 4319 Offline
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For MOV support in PD12 you need the Quicktime package, and/or as you've noted, another codec package. PD12 does not support HEVC, that was perhaps tomasc reference with iphonex video, depends on phone settings. PD12 does support 2k/4k H.264.

Jeff
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