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PowerDVD 20 Ultra Upgrade from PowerDVD 19 Steam Edition Not Working
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Jade Oakes [Avatar]
Newbie Private Message Joined: Jul 01, 2020 16:47 Messages: 1 Offline
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Hello there everyone.

About a year ago, I purchased a copy of PowerDVD 19 Ultra from Steam, and, predictably, when PowerDVD 20 was being released there was an upgrade opportunity for a reduced price for existing software owners. I proceeded to buy the upgrade to PowerDVD 20 Ultra directly from the CyberLink storefront, as no such upgrade was available through Steam.

The trouble started that same day, as when I downloaded the installer for PowerDVD 20, I was told to enter the product key from PowerDVD 19. When I did, I was presented with a message that said:

"Setup cannot install the upgrade. Your system must have at least one of the following versions of PowerDVD installed: 18.0/19.0. The installation will now abort."

I promptly contacted support because I knew that my key was valid, and that PowerDVD 19 Ultra was definitely already installed on my PC. At this point, support and I have been back and forth for about a week on this problem, and I still have not reached any solution. Every time I attempt to do anything that is listed in any of our correspondences, I receive the same error message.

I am unsure if this is because the Steam Edition of PowerDVD 19 is incompatible with upgrades to future versions, but if this were the case, I highly doubt support would have even given me any advice. If it is the case, then they shouldn't be advertising the upgrade in the software in the first place.

I now come to the community to see if anyone else has had this issue, which seems unlikely because I cannot find any information about this topic anywhere on the internet.
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QC2.0 [Avatar]
Contributor Private Message Joined: Apr 27, 2016 04:02 Messages: 452 Offline
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The software that installed and activated via Steam platform might be different from the non-Steam versions.

Contact their customer support for your concern.
https://www.cyberlink.com/support/index.html
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