Most .mov video files downloaded from Shutterstock don't work for me

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CeriRees

Newbie Private Message Joined: Dec 23, 2011 16:49 Messages: 15 Offline

Solved by

Jun 29, 2020 18:57

I've tried downloading 31 video clips from Shutterstock. Only 6 of them load without giving an error message that says "the file is broken, the format unsupported, protected video content, or for another reason." I can, however, open the all outside of PD.

Any suggestions?


Filename	Image2.jpg	Download
Description
Filesize	156 Kbytes
Downloaded:	5 time(s)

optodata

Senior Contributor Private Message Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 5758 Offline

Jun 29, 2020 19:02

You have to have the right codecs installed. PD used to come with an Apple app that handled the QuickTime codecs for MOV files, but Apple stopped supporting it on Windows years ago. Many people here now use QTLite.

This message was edited 1 time. Last update was at Jun 29. 2020 19:02

CeriRees

Newbie Private Message Joined: Dec 23, 2011 16:49 Messages: 15 Offline

Jun 29, 2020 19:04

Quote You have to have the right codecs installed. PD used to come with an Apple app that handled the QuickTime codecs for MOV files, but Apple stopped supporting it on Windows years ago. Many people here now use QTLite.

Thanks for your quick and helpful response. I had assumed that because other programs could open these files, the right codecs must be installed on my PC and PD would find them. Silly me.

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