Error by trimming the video

Ron2020

Newbie Private Message Joined: Apr 08, 2013 14:40 Messages: 3 Offline

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Jun 01, 2020 05:17

Selected part of the video, trimmed twice, deleted the middle part. While trying to produce the movie, I received an error message 'Some media files cannot be found because they were removed, or we don't have your permission to open Media'. The app running in my iPad Pro 2018, plenty of storage, in addition to an external SSD drive.
If I don't trim and delete part of the movie, everything is fine.


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Maliek

Contributor Private Message Location: San Antonio, Texas USA Joined: Nov 10, 2012 12:01 Messages: 418 Offline

Jun 30, 2020 15:04

Quote Selected part of the video, trimmed twice, deleted the middle part. While trying to produce the movie, I received an error message 'Some media files cannot be found because they were removed, or we don't have your permission to open Media'. The app running in my iPad Pro 2018, plenty of storage, in addition to an external SSD drive.
If I don't trim and delete part of the movie, everything is fine.

Hello Ron.

I duplicated your steps on my 2018 iPad Pro and I was able to successfully produce the video. I did not receive an error message. Have you moved your files? Are the files on your internal or external storage? If on your external storage is the drive connected when you attempt to Produce the video? Subscribe to PowerDirector University on YouTube to watch a new PowerDirector tutorial every Tuesday & Saturday.

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Ron2020

Newbie Private Message Joined: Apr 08, 2013 14:40 Messages: 3 Offline

Jun 30, 2020 16:00

Quote

Hello Ron.

I duplicated your steps on my 2018 iPad Pro and I was able to successfully produce the video. I did not receive an error message. Have you moved your files? Are the files on your internal or external storage? If on your external storage is the drive connected when you attempt to Produce the video?

Hi Maliek

Thank you for your answer. A couple of days ago, received a message from technical support that they reproduced the issue and they are investing it. I sent them the files and a recording of the process.

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