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Error by trimming the video
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Ron2020 [Avatar]
Newbie Private Message Joined: Apr 08, 2013 14:40 Messages: 3 Offline
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Selected part of the video, trimmed twice, deleted the middle part. While trying to produce the movie, I received an error message 'Some media files cannot be found because they were removed, or we don't have your permission to open Media'. The app running in my iPad Pro 2018, plenty of storage, in addition to an external SSD drive.
If I don't trim and delete part of the movie, everything is fine.
 Filename
0413A397-13B5-4407-9712-52FA2BDC7981.jpeg
[Disk]
 Description
 Filesize
132 Kbytes
 Downloaded:
10 time(s)
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Maliek
Contributor Private Message Location: San Antonio, Texas USA Joined: Nov 10, 2012 12:01 Messages: 520 Offline
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Quote Selected part of the video, trimmed twice, deleted the middle part. While trying to produce the movie, I received an error message 'Some media files cannot be found because they were removed, or we don't have your permission to open Media'. The app running in my iPad Pro 2018, plenty of storage, in addition to an external SSD drive.
If I don't trim and delete part of the movie, everything is fine.


Hello Ron.

I duplicated your steps on my 2018 iPad Pro and I was able to successfully produce the video. I did not receive an error message. Have you moved your files? Are the files on your internal or external storage? If on your external storage is the drive connected when you attempt to Produce the video? Subscribe to PowerDirector University on YouTube to watch a new PowerDirector tutorial every Tuesday & Saturday.

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Ron2020 [Avatar]
Newbie Private Message Joined: Apr 08, 2013 14:40 Messages: 3 Offline
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Quote


Hello Ron.

I duplicated your steps on my 2018 iPad Pro and I was able to successfully produce the video. I did not receive an error message. Have you moved your files? Are the files on your internal or external storage? If on your external storage is the drive connected when you attempt to Produce the video?


Hi Maliek

Thank you for your answer. A couple of days ago, received a message from technical support that they reproduced the issue and they are investing it. I sent them the files and a recording of the process.
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