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Can't log in when VPN is active
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David_D [Avatar]
Member Private Message Joined: Dec 10, 2019 10:03 Messages: 50 Offline
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I'm not finding any previous threads with this issue. I'm unable to use PhD 365 or PD365 when my VPN is active - the program says there's no internet.

Any advice?

Senior Contributor Private Message Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8377 Online
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Quote I'm not finding any previous threads with this issue.

There is at least one fairly recent thread but I can't pull anything up using the forum's search function at the moment, either.

I just logged in to a VPN and the App Manager took several additional seconds to reach Cyberlink's servers, but everything worked normally after that. Same with PhotoDirector and PowerDirector. Perhaps you'll need to whitelist these apps or adjust your Windows and/or VPN's firewall.

This message was edited 1 time. Last update was at May 20. 2020 00:11


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