Changed resolution, now YouCam won't launch

rfree190

Newbie Joined: May 08, 2020 15:00 Messages: 1 Offline

Solved by

May 08, 2020 15:28

I've just installed the latest versiion of YouCam on my Windows 10 desktop. It was working fine, until I changed the camera resolution to a setting that I'm assuming my camera can't support. Now, YouCam won't launch.

I click the icon to open YouCam and nothing happens. I can see the YouCam icon in the hidden icon area of the taskbar, but I can't get the app to open.

How can i reset the resolution for the camera if I can't open YouCam?

Thanks!
Rick

Forum Moderator

Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline

May 10, 2020 22:17

Hello,

This is most likely caused by your GPU video driver. Try updating your driver to the latest version first.

If this does not resolve the problem, then please contact CyberLink Technica Support:

https://membership.cyberlink.com/support/service/technical-support.do

Cheers
YouCam Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup

Anonymous

May 11, 2020 05:13

Quote I've just installed the latest versiion of YouCam on my Windows 10 desktop. It was working fine, until I changed the camera resolution to a setting that I'm assuming my camera can't support. Now, YouCam won't launch.

I click the icon to open YouCam and nothing happens. I can see the YouCam icon in the hidden icon area of the taskbar, but I can't get the app to open.

How can i reset the resolution for the camera if I can't open YouCam?

Thanks!
Rick

Hi there,

Try this:

Right click on the taskbar and select "Task Manager"

Go to "Details" and end those YouCam related tasks.

Launch YouCam again and see if it works

If not, than maybe CyberLink can help

This message was edited 1 time. Last update was at May 11. 2020 05:14