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Account activation loop - stuck please help
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PK_1 [Avatar]
Newbie Private Message Joined: Apr 18, 2020 11:35 Messages: 1 Offline
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Hi,

I am trying to use YouCam 9 Essential. I have downloaded the free software from the cyberlink website and installed it on my pc.

I have got to the bit where it asks me to set up an account, so i have entered my email address and chosen a password.


I received an email and clicked on the link to activate my account.

This takes me to this page that says my account is already live https://membership.cyberlink.com/prog/member/activate-fail-activated.jsp

I try to sign in when I load the software but it just says my account is not activated and offers to resend the email.


I am tearing my hair out here, if anyone has a solution or can point me in the right direction I would be very grateful, all I want to do is use the software.


Thanks
Paul

PS: I have tried multiple email addresses and multiple browsers with adblock/popup blockers disabled. Both me and a friend are trying this, I am using a laptop with windows 7 ultimate x64 and she is using windows 10 and we both have the exact same issue.
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Hello,

Please contact CyberLin Customer Service about this issue:

https://membership.cyberlink.com/support/customer-services.do

Cheers
YouCam Moderator
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