jefflakeford - I beleive that Bend1948 ask you to post in the English forum because you posted in English in the German Forum. You can post in the German language here if you want.
If you posted in the English forum instead then this is what some users may suggest: Go to Preferences/Harware acceleration and uncheck Enable hardware decoding. That should fix the issue here.
BTW: Do you correspond with the Cyberlink support English or German group? If you did not get the correct answer then try the other group and let us know if it help. This is a user group only here.