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Does PC to AVR to Screen prevent 4K playback?
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Alpine_A110 [Avatar]
Newbie Private Message Joined: May 12, 2010 01:26 Messages: 3 Offline
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I have just completed a new set up that was supposed to handle 4K - but Cyberlink's UHDBD Advisor fails on "Advanced Protected Audio/Video Path (GPU)". Everything else passes. However, I am wondering if the fact that my PC goes to an AVR and then on to my screen is considered to be a break in the DRM chain? Attempting to play a 4K disc gives me Cyberlink's 01003 error code.

I have:


  • Shuttle XH310V with an Intel i7-9700 (all drivers up to date and SGX enabled in the BIOS)

  • Pioneer BDR-211UBK (external in a Mercury Pro case)

  • Windows 10 and PowerDVD 18

  • HDMI v2.0 cables

  • Marantz NR1609

  • Dell U2718Q (happily running 3840 x 2140 @ 60 Hz)



Any ideas? Or have I simply blown a considerable sum of money on a system that will never play 4K...

This message was edited 1 time. Last update was at Jan 10. 2020 03:10

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Sandrokarton [Avatar]
Newbie Private Message Joined: Jan 19, 2020 06:00 Messages: 2 Offline
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you have do switch HDMI to CPU (CPU must have GPu internal intel uhd graphics 630)
i Have problem with error 21110 my power dvd 18 have new update 18.0.3010.62

This message was edited 1 time. Last update was at Jan 19. 2020 06:08

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Alpine_A110 [Avatar]
Newbie Private Message Joined: May 12, 2010 01:26 Messages: 3 Offline
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I have that already: the i7 9700 has UHD 630 and the AVR shows as connected to HDMI. In fact, it has to be that way because I do not have seperate graphics or sound cards - everything comes straight off the CPU via HDMI and through the AVR.

I have the suspicion that this might be an Intel issue with the i7 9700. There are a couple of topics on Intel's support forum regarding my problem exactly, where an i7 9700T will not allow 4K playback, regardless of the motherboard it is installed on.
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Sandrokarton [Avatar]
Newbie Private Message Joined: Jan 19, 2020 06:00 Messages: 2 Offline
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what motherboard you use? I have Asus z390 has HDMI only 1.4 and DP 1.2 suck

No problem in CPU: https://www.intel.com/content/www/us/en/products/processors/core/i7-processors/i7-9700t.html
have SGX and intel UHD 630 with 4K. Try install new driver intel.

This message was edited 1 time. Last update was at Jan 20. 2020 00:34

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Alpine_A110 [Avatar]
Newbie Private Message Joined: May 12, 2010 01:26 Messages: 3 Offline
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Shuttle develop their own motherboards, in conjunction with American Megatrends.

It has been suggested I update the BIOS (there is a newer version than mine available), but that is stepping just a little outside my comfort zone...
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