YouCam Poor Picture Quality

cyberbiker

Newbie Joined: Feb 08, 2009 15:09 Messages: 26 Offline

Solved by

Aug 30, 2019 21:07

The picture quality in my YouCam is very poor. My settings seem right. The video comes up in Skype and YouCam without incident, but the quality is just poor, even when no other user controlled apps are running. If I try a video and say a couple sentences, the audio is mismatched, as is head movement.

The DxDiag will tell you I have Windows 10, version 1903, Build 18362.329, KB4512941, August 2019 Update
i7 7500 Intel chip
8GB Ram
YouCam 7.0.4129.0 (Deluxe),
YUC180507-03

All Microsoft updates are current. A still picture and a 8 second video are attached along with the DxDiag file.

Where should I start troubleshooting?

Filename	DxDiag 30Aug19.txt	Download
Description	Current DxDiag
Filesize	96 Kbytes
Downloaded:	477 time(s)

Filename	Video_20190830_1.mp4	Download
Description	Short Video to show delay and audio mismatch
Filesize	2626 Kbytes
Downloaded:	509 time(s)


Filename	Snapshot_20190830_4_HDR.JPG	Download
Description	Still shot
Filesize	64 Kbytes
Downloaded:	6 time(s)

MediaSuite14 Ultra, Youcam7, Windows10 Creator x64

sumerJ

Contributor Joined: Nov 28, 2013 05:37 Messages: 377 Offline

Sep 01, 2019 23:55

I see you have a "Wirecast Virtual Camera" in your system, according to your DxDiag file.
Is it possible youcam use it as a camera source so the quality is poor and performance is bad?

This message was edited 1 time. Last update was at Sep 01. 2019 23:56

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