Importing GoPro Hero 7 Black 4K footage into PD17 Ultra

cswnow

Newbie Joined: Aug 25, 2019 19:55 Messages: 2 Offline

Solved by

Aug 27, 2019 13:52

I am trying to import GoPro Hero 7 footage into PD 17 Ultra. I keep getting an error message telling me I have to upgrade to 365
to be able to import 4K files.

The file is a 4K 60fps file and it's my understaning it's H.265 version from what I've read. I am not expert on the H.264 vs H.265 files

I have read the specs for Ultra and it says it should be able to import and export the H.265 and every indication from what I have read on here, PD has been able to do that for a while.

I have used Handbrake and dumbed it down to a H.264 1080 file and that worked. But why should you have to do this??

I also read something about 4K 8bit import?? Again I know nothing about these file types.

I will attach a DxDiag file.

The test clip will be in another attachment.

Please let me know if you need anything else.

Any help would be appreciated. Thanks in advance

I am running:
17.0.3005.0
Ultra

Filename	DxDiagCW.txt	Download
Description
Filesize	95 Kbytes
Downloaded:	183 time(s)

cswnow

Newbie Joined: Aug 25, 2019 19:55 Messages: 2 Offline

Aug 27, 2019 14:05

7 second 4K clip is pretty large, get an error message on the upload. Is there a better place to drop it?

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Aug 27, 2019 17:05

Yes. The limit on forum attachments is about 5MB, so you'll need to upload it to Google Drive, DropBox, OneDrive, etc. and paste the link to it here.

Also, if you're using the Trial version of PD, you won't be able to import 4K clips.

This message was edited 2 times. Last update was at Aug 27. 2019 19:54

ynotfish

Senior Contributor Location: N.S.W. Australia Joined: May 08, 2009 02:06 Messages: 9977 Offline

Aug 28, 2019 10:50

Hi cswnow -

That's odd. I'm running the same build of PDR17 (17.0.3005.0 Ultra) and have no issues importing 4K HEVC clips (from my grandson's GoPro 7 Black).

It's an equally odd alert, if that's indeed what it says. The subscription (365) & perpetual versions are identical in terms of compatibility with various formats & resolutions.

The suggestion that it may be a trial version, which would explain the limitation, makes sense but I'm not sure whether it would be "17.0.3005.0".

Cheers - Tony
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tomasc

Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline

Aug 28, 2019 10:58

Cswnow – You can always download the GoPro apps from their website for free and try to edit them on your workstation.