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Can no longer play DVDs with PowerDVD19
RetiredEngineer [Avatar]
Newbie Private Message Joined: May 08, 2019 22:56 Messages: 1 Offline
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PowerDVD (Standard) worked fine for about two months, but now will not play DVDs. CDs play fine.DVDs play fine when I use VLC, so it is not a DVD or drive problem.

When attempting to play a DVD, the following PowerDVD error message now appears: "This is Guest account. Please change to an Admin account."

I am using Win10, logged in as administrator. Is there a separate PowerDVD account that I need to log into in order to play a DVD? Why am I now getting the error message after two months?

Has anyone else experienced this problem?

Yes, I did send a message to Tech Support, but have not received a response.

This message was edited 1 time. Last update was at Aug 19. 2019 13:36

QC2.0 [Avatar]
Contributor Private Message Joined: Apr 27, 2016 04:02 Messages: 372 Offline
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Have you updated your PowerDVD 19 to the latest version?

You can manually download the patch from their page, or simply turn on the auto-update notification.
https://www.cyberlink.com/support/powerdvd-ultra/patches.html

This message was edited 1 time. Last update was at Aug 19. 2019 21:26

krussell [Avatar]
Newbie Private Message Joined: Aug 15, 2014 22:22 Messages: 3 Offline
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I am having the same problem.

I have reinstalled the software with no help to solve the problem.

I am also logged into my Administrative account.

Currently in the process of receiving more info from tech support.

Attempting to play 4K Ultra HD blurays.

Using Windows 10 with latest updates for windows and PowerDVD 18.

Anyone with a solution? Glad it is not just me!
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bobmitch [Avatar]
Newbie Private Message Joined: Jan 17, 2012 13:49 Messages: 34 Offline
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Quote I am having the same problem.

I have reinstalled the software with no help to solve the problem.

I am also logged into my Administrative account.

Currently in the process of receiving more info from tech support.

Attempting to play 4K Ultra HD blurays.

Using Windows 10 with latest updates for windows and PowerDVD 18.

Anyone with a solution? Glad it is not just me!


Wow! I actually logged in to purchase the upgrade from 18 to 19, then read this. Think I will pass for now. Doesn't sound good, at all...

Thank You Both
QC2.0 [Avatar]
Contributor Private Message Joined: Apr 27, 2016 04:02 Messages: 372 Offline
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Quote


Wow! I actually logged in to purchase the upgrade from 18 to 19, then read this. Think I will pass for now. Doesn't sound good, at all...

Thank You Both


One user is talking about DVD playback issue, another one is talking about Ultra HD Blu-ray playback issue.
Then, you just put it with this conclusion.

I can play no matter DVD or Ultra HD Blu-ray movies successfully in new powerdvd 19 on my PC.

This message was edited 2 times. Last update was at Aug 23. 2019 05:10

Dean478 [Avatar]
Newbie Private Message Joined: Jun 29, 2019 05:43 Messages: 2 Offline
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Exact same problem here. PowerDVD 19 I've only had for a story period of time, but now it no longer works with ANY blu-ray or DVD discs.

I get the error "oops.... PowerDVD has stopped".

I get no other information. It only does this when playing Bluray. Any other file, music, or video file, works fine.
AshWilliams [Avatar]
Newbie Private Message Joined: Mar 28, 2013 23:38 Messages: 26 Offline
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OK, but you provided not detailed information, like that which is requested when posting in the forum, so not sure how you think we can help.

DVD, Blu-ray and UHD Bluray is working for me and for the other user in this thread, so it is something with your PC.

Best way to start is to ensure you have the latest version of PowerDVD installed. Which version are you running? Windows updated a lot recently, so that may have messed up your system. So update all your drivers and firmware first. Have you done that? Your DXDiag file would have told us that.

If those suggestions don't work, contact customer support:

https://membership.cyberlink.com/support/service/technical-support.do

Ash

This message was edited 1 time. Last update was at Aug 24. 2019 06:09

Dean478 [Avatar]
Newbie Private Message Joined: Jun 29, 2019 05:43 Messages: 2 Offline
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Quote so it is something with your PC.


Maybe, maybe not. I can play blu-ray discs just fine using PowerDVD 14 or VLC Media Player. But for whatever reason 19 refuses to work.

Best way to start is to ensure you have the latest version of PowerDVD installed. Which version are you running?


I am running PowerDVD 19 Ultra version 19.0.1921.62.

Windows updated a lot recently, so that may have messed up your system. So update all your drivers and firmware first. Have you done that? Your DXDiag file would have told us that.


Windows hasn't installed any updates in the last 48 hours I've been trying to resolve this problem, pretty safe to rule that one out.

As for software and firmware, everything is completely up todate. I've attached my DxDiag to show this.


If those suggestions don't work, contact customer support:

https://membership.cyberlink.com/support/service/technical-support.do


Can't even get an answer from them, that's why I'm here...
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krussell [Avatar]
Newbie Private Message Joined: Aug 15, 2014 22:22 Messages: 3 Offline
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To clarify on my previous post:

I can run 4k video files just fine, but the 4k blurays come up with the error message "This is guest account. Please use admin account". Picture is attached.

I know it is not the computer because it worked a few weeks ago and then one day it didn't.

Support has so far been no help. Not sure they know what the problem is.

So far they have had me uninstall powerdvd, delete all files asscoiated in the program files and app data, and then reinstall. They also had me try uninstlaling direct x 12 and reinstall. No changes with either.

I will attach system information files as well. I am using PowerDVD version 18.
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AshWilliams [Avatar]
Newbie Private Message Joined: Mar 28, 2013 23:38 Messages: 26 Offline
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krussell, you don't have the same problem, as you are using PowerDVD 18 and cannot play UHD BDs. You should not be posting in this thread. It is about DVDs and PowerDVD 19.

Also: "I know it is not the computer because it worked a few weeks ago and then one day it didn't." lol, that is the number one symptom that it is your computer. It's obvious you don't know much about computers or software.

Dean478, you are also off topic and shouldn't be posting in this thread. You are getting a different error.

Hope the moderator locks this topic, as the users have led it astray.

Ash
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Dear All,

Locking thread as there are two posts that are not the same as the OP's. Our contact at CL informs us that he believes the OP's issue was fixed by installing the latest PowerDVD 19 patch.

Please contact technical support about your issue, or wait for their reply.

Cheers
PowerDVD Moderator

This message was edited 1 time. Last update was at Aug 27. 2019 02:11

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