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-SOLVED- AD9/365 crashes when Bluetooth headset is turned on
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optodata
Senior Contributor Private Message Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 3857 Offline
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I've found an interesting issue with AD9/365 (v9.0.2514.0).

If AD is running and the "list of audio devices has changed" message is disabled, when a Bluetooth headset is turned on, AD crashes. There is no problem turning off the headset, and no problem if the "devices changed" dialog box is enabled.

Here's the simple test that triggers the issue every time on my desktop:



Here's a screenshot from Event Viewer as shown at the end of the video:



It would help to know if this is isolated to my desktop or if this affects all installations before I submit a trouble ticket.

AD9 is still at the "n.0" version and hasn't been updated to "n.6" like PD and PhD have, so maybe the perpetual and subscription versions are similarly affected.
 Filename
8-11-2019 DxDiag.txt
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This message was edited 2 times. Last update was at Aug 21. 2019 15:44


youtube/optodata

DS365 | Win10 Pro | 8 Core/16T i9-9900K (4.8GHz) | RTX 2070 | 32GB RAM | 6TB SSDs

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | HF S200 (HD 30p) | Yi Action+ 4K | 360Fly 4K 360°
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optodata
Senior Contributor Private Message Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 3857 Offline
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I've just reported the issue under ticket # CS002050445
youtube/optodata

DS365 | Win10 Pro | 8 Core/16T i9-9900K (4.8GHz) | RTX 2070 | 32GB RAM | 6TB SSDs

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | HF S200 (HD 30p) | Yi Action+ 4K | 360Fly 4K 360°
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optodata
Senior Contributor Private Message Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 3857 Offline
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I heard back from CL tech support, and they found that there was a problem with how the driver for the CSR BT dongle was installed.

After trying several different approaches, the one that worked was uninstalling the BT driver and running the installer again as an administrator. Since then, everything works properly and AD no longer crashes when I turn my headphones on or off.

Thanks, tech support! cool
youtube/optodata

DS365 | Win10 Pro | 8 Core/16T i9-9900K (4.8GHz) | RTX 2070 | 32GB RAM | 6TB SSDs

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | HF S200 (HD 30p) | Yi Action+ 4K | 360Fly 4K 360°
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