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PD not seeing files
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Johnehds1 [Avatar]
Newbie Private Message Joined: Jul 18, 2019 07:59 Messages: 1 Offline
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Hi all
I hope someome can help

I have used powerdirector for some years now and never had a problem until now.
I have copied some video files (mp4) into the folder where I store all my videos before editing in PD
the problem is when I try to import the media into PD the program goes straight to the folder but the files do not show up in the folder.
if I open the folder with windows explorer the files are there and play with windows media player so I know they are there and they work.
ihave tried all the usual suspects I have rebooted the computer, removed and reinstalled PD moved the folder where I store the media files and located it in its new position but have the same problem PD can find the folder but there are no files shown in side .
But when the folder is opened with windows the files are there and play.

can any one help??
Senior Contributor Private Message Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 4892 Offline
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Honestly, it sounds like you might have two folders in different locations with the same name. I can't think of any reason why PD wouldn't see MP4 files.

What happens if you drag one of them from File Explorer into PD's library or even directly on the timeline? You may need to take PD out of full screen mode and manually reduce the window size to do that.


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Senior Contributor Private Message Location: USA Joined: Nov 06, 2008 22:18 Messages: 6026 Offline
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If you have your library set to view only audio files, you will only SEE audio files in your browsing. The same goes for other media types. HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)/Nvidia GTX 960(4GB)/16GB DDR3/7,200rpm/w10x64---
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