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PowerDVD - Frequently Asked Forum Questions
Forum Moderator [Avatar]
Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline
[Post New] Jul 15, 2019 22:42
The following is a list of frequently asked questions in the PowerDVD forums. Before posting, please check if your query can be quickly found below.

To assist our regular forum users, you can use this as a resource to quickly answer a frequently asked question by linking to the specific posted question below.

If you have any suggestions for FAQs we should add, please PM us and include a resource thread for a previously answered question. We plan on making this a growing resource, so any suggestions are helpful.

FAQs

  1. Will my PowerDVD expire for new Blu-ray Disc movies one day after a new version is released?

  2. Does my computer need to be connected to the Internet for the software to work?

  3. Does PowerDVD play all regions of Blu-rays and DVDs from Europe and other countries?

  4. If I buy the disk, am I able to install the program on another computer if I choose to buy a new computer?

  5. How can I re-download my PowerDVD software again? My download link expired, what can I do?

  6. I have bought PowerDVD but I can’t find where I input the product key in the trial version I was using. What can I do?

  7. How do I get rid of the pop-ups or update notices in PowerDVD?

  8. Why don’t I have this feature in my PowerDVD? What features are in my version of PowerDVD?

This message was edited 7 times. Last update was at May 12. 2022 04:32

Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup
Forum Moderator [Avatar]
Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline
[Post New] Jul 15, 2019 22:45
Will my PowerDVD expire for new Blu-ray Disc movies one day after a new version is released?

No it will not expire as soon as the new version comes out. For example, users who have PowerDVD 12 Ultra are still able to play the newest Blu-ray Disc movies, as long as:

1. They have the latest version of their PowerDVD installed. You can download the latest software patches here:
https://www.cyberlink.com/support/powerdvd-ultra/patches_en_CA.html
2. They ensure they update their GPU driver regularly. We recommend updating your GPU driver from the manufacturer web site, rather than via Windows update.
3. They ensure their disc drive firmware is updated regularly.

These steps should be followed for all retail versions of PowerDVD Ultra, even the latest version.

This message was edited 5 times. Last update was at Jun 21. 2021 03:23

Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup
Forum Moderator [Avatar]
Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline
[Post New] Jul 15, 2019 22:45
Does my computer need to be connected to the Internet for the software to work?

We ask that you connect to the Internet after installing PowerDVD for initial software and file format activation, and the first-time you play an Ultra HD Blu-ray movie. An Internet connection is also required to use any of the online services, such as CyberLink Cloud, YouTube, and Vimeo. Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup
Forum Moderator [Avatar]
Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline
[Post New] Jul 15, 2019 22:46
Does PowerDVD play all regions of Blu-rays and DVDs from Europe and other countries?

Yes PowerDVD can play all regions of Blu-rays and DVDs. However, the disc region of the disc you play should be consistent with the region code setting of your disc player. The disc region is controlled by your disc player for DVDs and is changed in Windows. For Blu-ray Discs, you can change the disc region in PowerDVD on the Blu-ray Disc tab in preferences. The Blu-ray Disc region can only be changed a maximum of five times.

This message was edited 1 time. Last update was at Jul 15. 2019 23:09

Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup
Forum Moderator [Avatar]
Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline
[Post New] Jul 15, 2019 22:48
If I buy the disc, am I able to install the program on another computer if I choose to buy a new computer?

Yes you can install PowerDVD on the new computer. We just ask that you ensure PowerDVD is first uninstalled on the old computer before it is installed on the new computer.

This message was edited 1 time. Last update was at Oct 07. 2020 01:57

Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup
Forum Moderator [Avatar]
Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline
[Post New] Jul 15, 2019 22:48
How can I re-download my PowerDVD software again?

If you purchased PowerDVD (perpetual version) from the CyberLink store, the software download links are active for 30-days, after which they expire. We encourage you to keep a backup of your downloads on your computer or on a cloud storage service. You can re-download the software via the download links in your order confirmation e-mail. If you lost your order confirmation e-mail, please contact customer support.

This message was edited 3 times. Last update was at Jan 18. 2022 21:49

Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup
Forum Moderator [Avatar]
Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline
[Post New] Jul 15, 2019 22:49
I have bought PowerDVD but I can’t find where I input the product key in the trial version I was using. What can I do?

The trial version cannot be activated. You need to uninstall the trial and then install PowerDVD from the software download link in the verification email you received after purchase. Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup
Forum Moderator [Avatar]
Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline
[Post New] Jul 15, 2019 22:50
How do I get rid of the pop-ups or update notices in PowerDVD?

The patch update and new product notifications that are seen in PowerDVD can be disabled by deselecting the “Check for product update information” option on the General preferences tab in PC mode. Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup
Forum Moderator [Avatar]
Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline
[Post New] Aug 01, 2019 02:39
Why don’t I have this feature in my PowerDVD? What features are in my version of PowerDVD?

Some versions of PowerDVD do not include all of the features. For example Ultra HD Blu-ray playback is not supported in the Pro or Standard editions of PowerDVD.

Click the relevant link for the version you are inquiring about:

This message was edited 1 time. Last update was at Aug 01. 2019 02:40

Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup
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