CyberLink Community Forum
where the experts meet
| Advanced Search >
Welcome to the PowerDirector Forums - guide information to assist members.
Dafydd B [Avatar]
Senior Contributor Private Message Joined: Aug 26, 2006 08:20 Messages: 11973 Offline
[Post New]
Welcome to the PowerDirector Forums.
The forum of users, for users and no official support forum.
The official support from Cyberlink is accessed via this link:

Please provide answers to the following in your post on this forum.
1. Which operating system do you use, W8, W7, Vista, XP?
2. Which version of PD, See Part A below
3. Which SR number (available in the "About" box of PD and is NOT the CD-Key!)
4. What kind of video source material used (codec / container), extension? We often ask for a 5 to 10 second sample , please provide one as an attachment.
5. A detailed step by step description of the problem. See Part D below.
6. What anti-virus solution is installed on your PC?
7. What codec packs installed? See PD's Readme html file
8. What other video editing programs are installed - just in case there is a software conflict.
9. What burning software is installed on your PC?
10. What type of blank disk was used, if you have a burning create issue?
11. What background processes / programs running (especially important for problems with the burning)?
12. Provide the dxdiag log file as an attachment, see Part B below


The information below are guides for members.

PowerDirector Version build

Two methods:
1. Click on the name PowerDirector - top right of the User Interface
2.Open PowerDirector
Select Help > About
Note down the information in the pop up display
The information is used to identify what PowerDirector you are using.

PART B - How To create a Diagnostic File
Image Guide:
1. Click START icon
2. In the Search box (XP users click RUN to see this box) type: DXDIAG and press <ENTER>
3. In the window that opens, select the <SAVE ALL INFORMATION> button and save the file somewhere you can find it (like your desktop).
NOTE: save as ****DxDiag.txt, (Replacing the **** with your name - to identify your file when downloaded).
4. If you know you have 64bit Windows, also select the <Run 64BIT DXDIAG> button and save a SECOND file as 64****DxDiag.txt, (again replacing the **** with your name).
5. Use a zip or rar program to package the data (recommended).
6. Return to the forum thread and click <POST REPLY> (not Quick reply) button in the thread.
7. Click the <ATTACHMENTS> button and attach the file(s).
8. Click <SUBMIT>
The Diagnostic file(s) will be needed by PowerDirector Editors on the forum & CyberLink Technical Support to analyze your PC set up.

PART C - PD un-install/re-install
For PD7 and later builds, please use the CLCleaner tools.
A re-installation of your software can resolve usage problems.

Training to explain a problem in PD

1. Do not get hysterical or tangential.
2. Stay calm and be precise
3. ALWAYS write down every action you do, every click, every selection
4. List the actions in numerical bullet points - just like we have done here. Use the NotPad Text Editor.
5. Make sure your Subject Heading is applicable and logical - avoid the word "help"

A bullet point presentation of information allows the reader to replicate an issue and to precisely understand the situation you face.

Do you know how to screen capture?

Provide an image of the PD display problem.

Open PD
Look at your keyboard > right hand side > Print Screen/Sys Rq button > press it
Now open up your Image Editor program
Go to Edit > Paste as a new image
OR it could be
File > open new file
Edit > Paste

Save the image as a jpeg/jpg file
Attached the image to a forum posting - maximum size 100kb
Helps identify problems

Screen capture and annotate with a specialist program

The image can be used to show any problem encountered.
Localise the capture to an area around what you want to describe
Save the files as a jpeg.

30 day Screen capture programs - to assist you to describe issues (pictures tells the story):
HyperSnap =
FastStone Capture =
Mr. Captor =
There are others around.
Use these screen capture programs at your own risk, we give no support or discussion on any of them here. They do have limitations and PC hardware acceleration settings can inhibit the capture of preview video images.

Upgrade to the latest build of your version of PowerDirector.

After checking the Help/About in PD go visit:

DVD (can be used for BluRay and ABCHD testing) write tests for PD - to assess displayed error issues.

Test 1.
Open PD
Place in the Video time-line PD's supplied sample video file* (the .mpg file) - do this 3 times
Go to > Create disc
Accept all default settings
Select > Create to Folder and browse for a location
Untick > Burn to Disc
Click "Burn icon"

Note the results - submit the results on your forum posting.

Test 2.
Open PD
Place in the Video time-line PD's supplied sample video file* (the .mpg file) - do this 3 times
Go to > Create disc
Accept all default settings
Select > Burn to Disc
Blank DVD in drive
Click "Burn icon"

Note the results - submit the results on your forum posting.

*CyberLink provide a video and a number of jpeg files as samples, these can be seen in the Library when the program has been installed.

Tests are used to localise and to check issues - this test checks your DVD writer and the PC

Which version of PowerDirector to buy
Even we get confused!

Help advice

Look up some information here

Re:Not enough system memory question...
i7 guys please try:
How about trying it again but turning off some process?
1. Type msconfig
2. Select the second tab and click the button "Advance option"
3. Check the process count and select 2
4. Restart the PC and try to burn the same project again.

These instructions are from R&D.

I hope these guides are of use to you all.

This message was edited 40 times. Last update was at Jul 03. 2015 02:24

Powered by JForum 2.1.8 © JForum Team