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Unable to contact youcam support.
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Nady [Avatar]
Newbie Private Message Joined: Apr 21, 2019 06:43 Messages: 3 Offline
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Hi everyone,
I'm trying to contact support through the page https://membership.cyberlink.com/support/service/technical-support.do
Unfortunately it is impossible to do it (at least I can't).

The reason is that you cannot select the questions in the "Question Type" field.

Can you do it?

Thanks
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stevek
Senior Contributor Private Message Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4627 Offline
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Quote Hi everyone,
I'm trying to contact support through the page https://membership.cyberlink.com/support/service/technical-support.do
Unfortunately it is impossible to do it (at least I can't).

The reason is that you cannot select the questions in the "Question Type" field.

Can you do it?

Thanks

Are ou registered and is the contact information that is pre filled in correct? I have the same issue so it may be broken. Perhaps one of the "experts" here can help.

Make sure you describe the issue and give the full specifications on your computer (Windows dxdiag.exe>0. Use this as a guide)

This message was edited 1 time. Last update was at May 18. 2019 08:52

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Nady [Avatar]
Newbie Private Message Joined: Apr 21, 2019 06:43 Messages: 3 Offline
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Yes, I am registered and I also bought Youcam. I cannot contact the assistance in any way. Does anyone know how to fix it?
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tomasc [Avatar]
Senior Contributor Private Message Joined: Aug 25, 2011 12:33 Messages: 4649 Offline
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Go here: https://www.cyberlink.com/support/contact-support.jsp . I was able to reach this with both IE and Chrome.
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Nady [Avatar]
Newbie Private Message Joined: Apr 21, 2019 06:43 Messages: 3 Offline
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Thanks, I solved.

The problem of non-selectable questions, however, must be solved.
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