Won't Even download

Deborah

Newbie Joined: Jan 20, 2007 15:10 Messages: 1 Offline

Solved by

Jan 20, 2007 16:55

any help would be appreciated.. followed the cyberlink directions. copied and pasted the addresses and pushed download.. after i tried to open a download all i got was boxes with ?????? questionmarks in them. no link to use my key to activiate...

This message was edited 1 time. Last update was at Jan 21. 2007 07:38

DEB

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Jan 21, 2007 04:52

Quote:

any help would be appreciated..

The problem?

armano

Newbie Location: El Salvador Joined: Jan 01, 2007 10:18 Messages: 38 Offline

Jan 21, 2007 09:38

It seems like she bought the software online, got the email with the link to download it and, the link doesn't work.
She has to contact the vendor. No more error messages!
No more crashes!
Great looking videos!!

Eva

Newbie Joined: Jan 23, 2007 02:49 Messages: 1 Offline

Jan 23, 2007 03:04

EXACT same thing is happening to me!

And it's not a problem with the link everything downloads fine but after that you click on the program that ends with .exe and get a wizard type thing except it's called "winrar" and has a load of question marks instead of actual words.

does no one know what to do?

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Jan 23, 2007 04:27

Quote: EXACT same thing is happening to me!

And it's not a problem with the link everything downloads fine but after that you click on the program that ends with .exe and get a wizard type thing except it's called "winrar" and has a load of question marks instead of actual words.

does no one know what to do?

Eva,

Thank you for the PM.

This could be a simple case of File recognition, I'm guessing and need more visual information.

Can you attach an image to a posting so we can see what you're talking about? You will need to make sure the image is less than 100kb - so edit it. The image I want is of the group of files. To view what you are trying to explain.

Dafydd

This message was edited 1 time. Last update was at Jan 23. 2007 04:28

Starter

Newbie Joined: Jun 15, 2006 00:21 Messages: 17 Offline

Jan 23, 2007 05:30

This is from CyberLink marketing department.

Sorry for the inconvience caused. Please provide with the order details (order number, order date and product ordered) so that we can do further checking.

Please send all the details regarding your order to isales@gocyberlink.com or from PM to myself.

Thanks