Can't Export Photos

LT Klutz

Newbie Joined: Feb 06, 2018 12:02 Messages: 1 Offline

Solved by

Jan 16, 2019 22:10

Just upgraded to build 2302 and I have lost the ability to export picture from my catalog. The dialog box comes up to chose the export options, but then when I click on the "Export" button nothing happens.

CLD

Senior Contributor Joined: Mar 23, 2007 02:05 Messages: 925 Offline

Jan 17, 2019 01:52

Try this. Select the "Advanced" tab on the photo export dialog to export photo, scroll down the photo export dialog to "Image Sizing" section, and then expand the section.

Check if there are any grayed-out pixel values in the Width and Height cells for the "Resize to fit" option.

If no pixel values exist in the aforementioned cells, select the option "Resize to fit", but do not keep the original resolution, and fill in any random pixel value for Width and Height.

After you've filled in the values, select the sizing option "Keep original photo resolution" again and then export the photo.

If that doesn't work, suggest that you contact technical support: https://membership.cyberlink.com/support/service/technical-support.do

David

PIX

Senior Contributor Joined: Sep 21, 2011 00:02 Messages: 2910 Offline

Jan 17, 2019 11:52

Hello LT Klutz,

I thought it was just me! Welcome to the PhD forum anyway

After failing to determine a possible cause I uninstalled and reinstalled, then updated to the 2022 patch. That resolved the issue.

The workaround provided by CLD does the trick

but, as David is aware, that step shouldn't be necessary.

Until this issue is corrected in a future patch, I'll continue to work with PhD10.0.2022.0

Here's a screen capture I made prior to reading David's post above.

PIX PIX YouTube channel

PIX

Senior Contributor Joined: Sep 21, 2011 00:02 Messages: 2910 Offline

Jan 20, 2019 21:34

Hello again LT Klutz,

With CLD's and the team at CyberLink's help, an update patch - 2509 - has been released to resolve the export issue.

https://www.cyberlink.com/support/photodirector-photo-editing-software/patches_en_US.html

Good work CLD & team

PIX PIX YouTube channel

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Jan 23, 2019 18:47

The subscription version was just released today

This message was edited 1 time. Last update was at Jan 23. 2019 18:47