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screen recorder always crashes within seconds
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JoeZ99 [Avatar]
Newbie Private Message Joined: Oct 12, 2014 08:05 Messages: 43 Offline
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Just purchased and installed PD17 which came with the Screen Saver plug in.

Whether I run it alone or from within PD, it crashes within seconds of asking it to Record.

My PC is a rather powerful Dell XPS desktop.

Not happy about this.

If I click the question mark- then the "about" option- it doesn't do anything so I don't even know what version it is- but it must be the latest.

Joe
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optodata
Senior Contributor Private Message Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 3340 Offline
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If you click on the "?" you should see a menu like this:



If nothing happens, it sounds like you might want to uninstall and reinstall PD17.

If you still have problems with Screen Recorder 2, please review the Read Me Before Posting thread at the top of the forum index page, and follow the steps to run the DXDiag test and attach the results here, along with the exact version # of PD17.
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DS365 | Win10 Pro | 8 Core/16T i9-9900K (4.8GHz) | RTX 2070 | 32GB RAM | 6TB SSDs

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JoeZ99 [Avatar]
Newbie Private Message Joined: Oct 12, 2014 08:05 Messages: 43 Offline
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Optodata, I didn't uninstall my PD 13 first- not sure if that'll make a difference. But I will follow your suggestion later today and get back here.

thanks,
Joe
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JoeZ99 [Avatar]
Newbie Private Message Joined: Oct 12, 2014 08:05 Messages: 43 Offline
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Optodata,

When I downloaded PD17 it consisted of 7 files. I notice in my list of installed programs a seperate item for the Screen Saver. But, which of those 7 original files included it? I presume it's the following: "1-cyberlink_PowerDirector17_ultra_vde180920-03.exe".

I presume that file is the one containing the full PD17 program. The other files are "content packs" and one contains music tracks.

So, I must install the full PD17 program and also the one for the screen saver? Then I presume it will reinstall with no problem. I'm always hesitant installing and uninstalling programs.

If I chose to only uninstall the screen saver program- I wouldn't know what to do next since there wasn't a single file with just that in it. In my list of installed programs- it's listed as "cyberlink screen recorder 2".

Joe
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optodata
Senior Contributor Private Message Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 3340 Offline
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I have the subscription version, which is installed with the Cyberlink AppManager, so I don't have any info on the other programs that you're seeing. Perhaps another member can chime in to help.

You also switch between talking about "screen saver" and "screen recorder," but I assume you're talking about the recorder the whole time. In my experience, it's installed by the main PD installer and it can't to be installed on its own. You can uninstall it, though.

One important thing to do is to update PD17 to the latest version before trying to use the screen recorder again. This post has the links to the v2314 update, so download and apply that patch first. After installing that, give SR2 another try.

There is also a beta patch update that fixes many other issues, and you can try installing that as well.

This message was edited 1 time. Last update was at Jan 03. 2019 13:11


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DS365 | Win10 Pro | 8 Core/16T i9-9900K (4.8GHz) | RTX 2070 | 32GB RAM | 6TB SSDs

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | HF S200 (HD 30p) | Yi Action+ 4K | 360Fly 4K 360°
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