Smartsound Wierdness in v17

bjtap1

Member Joined: Nov 19, 2010 21:36 Messages: 79 Offline

Solved by

Dec 02, 2018 09:20

This does NOT happen in v16. I place a smartsound file on a track and play. Decide I do not want that particular song. Delete it and place a different music track, The original deleted sound track still plays. (Wierd). Muting the track and placing the new music on another track makes no difference. The original deleted track still plays. When I delete all smartsound music then I get silence as expected. Any suggestions?

Also, how does one change the email settings on this forum. I can see where to change name but not email. (Btw: I have changed my email with my cyberlink account).

Thanks

AVPlayVideo

Senior Contributor Location: Home Joined: Apr 06, 2016 19:03 Messages: 703 Offline

Dec 02, 2018 11:21

Quote This does NOT happen in v16. I place a smartsound file on a track and play. Decide I do not want that particular song. Delete it and place a different music track, The original deleted sound track still plays. (Wierd). Muting the track and placing the new music on another track makes no difference. The original deleted track still plays. When I delete all smartsound music then I get silence as expected. Any suggestions?

Also, how does one change the email settings on this forum. I can see where to change name but not email. (Btw: I have changed my email with my cyberlink account).

Thanks

I already had this problem with PD16 in PD17 I still have little experience.
The solution for me is to save the project, close PD and open project again, the ghost file disappears.

Exchange e-mail seems impossible, I asked for support they were left to solve and nothing was done.
My old email was disabled, the way was to create another account after I bought PD already with new email.

This message was edited 1 time. Last update was at Dec 11. 2018 06:05

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optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Dec 02, 2018 12:16

Quote
Also, how does one change the email settings on this forum. I can see where to change name but not email. (Btw: I have changed my email with my cyberlink account).

bjtap1

Member Joined: Nov 19, 2010 21:36 Messages: 79 Offline

Dec 02, 2018 14:25

Thanks for the replies!
Unfortunately saving and reopening the project does not remove the 'ghost' music for me. What makes it even wierder is the video renders out (produces) properly... i.e. without the ghost music and with the proper music.
Never saw this on v`15 or 16. I suspect that Cyberlink will not address the problem since official support of Smartsound ended a few versions ago.

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Dec 02, 2018 14:43

Quote Thanks for the replies!
Unfortunately saving and reopening the project does not remove the 'ghost' music for me. What makes it even wierder is the video renders out (produces) properly... i.e. without the ghost music and with the proper music.

Hmm. Have you used Render Preview in this project? PD will create a hidden mp4 for that section and it will persist even if you move the clips on the timeline. You'll need to go to Settings and manually delete the cached temp files:

This message was edited 1 time. Last update was at Dec 02. 2018 14:44

bjtap1

Member Joined: Nov 19, 2010 21:36 Messages: 79 Offline

Dec 02, 2018 15:00

optodata
BINGO! I had to create a blank project to delete all the temp files(as some were in use), but when I reopened the wanted project the 'ghosts' were gone!
Thank you.