Extended download purchase

musicturtle

Newbie Joined: Jan 01, 2018 23:49 Messages: 5 Offline

Solved by

Nov 19, 2018 13:12

Hello,

It says on the website that I can purchase extended download option up to one year from purchase. I do not see anywhere to do this.

Does anyone know the process for this.

My computer needed to be reset, and I thought I had backed that up, but was wrong.

Thanks

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Nov 19, 2018 13:21

JL_JL

Senior Contributor Location: Arizona, USA Joined: Oct 01, 2006 20:01 Messages: 6091 Offline

Nov 19, 2018 13:43

Quote Hello,

It says on the website that I can purchase extended download option up to one year from purchase. I do not see anywhere to do this.

Does anyone know the process for this.

My computer needed to be reset, and I thought I had backed that up, but was wrong.

Thanks

The extended download was part of your basket on initial purchase, see attached as a example. I've never seen it as a post purchase item. In your case, contact CL with appropriate purchase validation, they most likely will provide you with a new temporary set of download links.

Jeff


Filename	PD_extended.PNG	Download
Description
Filesize	43 Kbytes
Downloaded:	6 time(s)

musicturtle

Newbie Joined: Jan 01, 2018 23:49 Messages: 5 Offline

Nov 21, 2018 08:53

Quote That's probably better asked of Cyberlink customer service. I'm sure they'll be able to assist you

Thanks, that's what I did and they helped me out. I just wasn't sure if I was missing something on the website.