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Power DVD gets code 0012 under fresh reinstall of windows 7
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kgalat2005 [Avatar]
Newbie Private Message Joined: Oct 29, 2018 17:45 Messages: 3 Offline
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I had to reinstall the OS due to other issues. Now I get a generic answer that RTFM the web returns few answers. I get the following error message when I attempt to play the movie "The Last Jedi" off of a commercial DVD.

"Playback stopped because your graphics card driver is incompatible. Make sure it meets the minimum requirements. You can find additional information on the CyberLink FAQ Web site (code = 0012)."

I have tried both drivers from AMD 18.5.1 and 18.10.2 with the same result. Note, I have downloaded both the AMD drivers and the Samsung driver for my monitor directly from the websites for the companies in question. I pulled the latest driver both stable and where possible the last updated from AMD and for the Monitor driver the only available from Samsung. No amount of RTFM has helped. By the way, the CyberLink latest blue ray playback testing software was used to help make sure my computer was ready for playing BluRay DVD.

The following is from Speccy.

Hardware config

Operating System
Windows 7 Ultimate 64-bit SP1
CPU
Intel Core i7 4790K @ 4.00GHz 38 °C
Haswell 22nm Technology
RAM
32.0GB Dual-Channel DDR3 @ 933MHz (10-11-10-30)
Motherboard
ASUSTeK COMPUTER INC. SABERTOOTH Z97 MARK 2 (SOCKET 1150) 32 °C
Graphics
U28E590 (3840x2160@59Hz)
8192MB ATI Radeon RX 580 Series (Unknown) 32 °C
Storage
260GB NVMe INTEL SSDPED1D28 SCSI Disk Device (Unknown (SSD))
465GB Samsung SSD 860 EVO 500GB ATA Device (SATA (SSD)) 32 °C
931GB Samsung SSD 860 EVO 1TB ATA Device (SATA (SSD)) 32 °C
57GB SanDisk Ultra USB Device (USB )
Optical Drives
HL-DT-ST BD-RE BH16NS40 ATA Device
HL-DT-ST BD-RE BH16NS40 ATA Device
PIONEER BD-RW BDR-205 ATA Device
Audio
Realtek High Definition Audio


Additional graphics stuff

Manufacturer ATI
Model Radeon RX 580 Series
Device ID 1002-67DF
Revision F0
Subvendor Unknown (1DA2)
Current Performance Level Level 0
Current GPU Clock 300 MHz
Current Memory Clock 300 MHz
Current Shader Clock 300 MHz
Voltage 0.831 V
Technology 14 nm
GPU Clock 1340.0 MHz
Temperature 31 °C
Core Voltage 0.831 V
Driver version 24.20.11016.4
BIOS Version 113-2E366AU-X56
Memory Type GDDR5
Memory 8192 MB
Bandwidth 224.0 GB/s

And for the monitor


Name U28E590 on Radeon RX 580 Series
Current Resolution 3840x2160 pixels
Work Resolution 3840x2120 pixels
State Enabled, Primary, Output devices support, Unsafe
Monitor Width 3840
Monitor Height 2160
Monitor BPP 32 bits per pixel
Monitor Frequency 59 Hz
Device \\.\DISPLAY1\Monitor0
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kgalat2005 [Avatar]
Newbie Private Message Joined: Oct 29, 2018 17:45 Messages: 3 Offline
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To follow up, just to make sure I reinstalled Power DVD version 17. I am now trying version 18.
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kgalat2005 [Avatar]
Newbie Private Message Joined: Oct 29, 2018 17:45 Messages: 3 Offline
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Quote To follow up, just to make sure I reinstalled Power DVD version 17. I am now trying version 18.


And version 18 also had an error that led me to this article

https://www.cyberlink.com/support/faq-content.do?id=21463

Apparently the Aero theme was borked. Resetting to a stock theme fixed it.
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