CyberLink Community Forum
where the experts meet
| Advanced Search >
stopped working?
Reply to this topic
LamontCranston [Avatar]
Newbie Private Message Joined: Sep 13, 2018 02:40 Messages: 1 Offline
[Post New]
Its just upt and kaput.

Plays neither dvd or bluray.

There is an error message when it opens saying "The system cannot find the path specified".

If I persist and press play with a bluray it will go to a black screen with text up in the corner saying "cyberlink powerdvd could not decode the current video because of content protection. Try playing the original copy of this video.", and if I persist with a dvd another error message will pop up saying "this type of disc is not supported."

A recent update came out but I checked that by reinstalling without any updates and still the same results.

Checked the rom drive for a firmware update but windows says it is up to date.

DVDs still play through windows media and vlc.

So what next?

This message was edited 5 times. Last update was at Sep 13. 2018 03:34

Reply
CLD [Avatar]
Senior Contributor Private Message Joined: Mar 23, 2007 02:05 Messages: 899 Offline
[Post New]
Hello,

What's next is you should contact technical support:

https://membership.cyberlink.com/support/service/technical-support.do

They will help you fix it, as it sounds like you need to reinstall the program.

David
Reply
Reply to this topic
Powered by JForum 2.1.8 © JForum Team