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Activation Problem
TonyaNorway
Newbie Location: Norway Joined: Aug 18, 2018 06:02 Messages: 4 Offline
[Post New] Aug 18, 2018 06:20
Hello there people,
Probably not the perfect place to ask but I have already contacted CL support but it's the weekend . . . .
Just purchased & downloaded PD16 but it refuses to activate online, despite me disabling my firewall.
Coincidentally, I also tried to activate a copy of the 360 software that is included with the Samsung 360 camera and experienced the same problem.
Color Director 5 installed & activated just fine and I know there is nothing wrong with my online connection.
Tried all the tricks described in the FAQ without results.
Apparently many are experiencing the same activation problem but no one has posted a solution.
Does some kind soul have a quick fix out there?

Thanks in advance,

Tony
Carl312
Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline
[Post New] Aug 19, 2018 08:36
The first thing to look for is, do you have Internet Explorer activated on your computer. Cyberlink may only use Internet Explorer to activate software.

Internet Explorer or MS Edge.

I use FireFox, but I also have IE active.

. Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

TonyaNorway
Newbie Location: Norway Joined: Aug 18, 2018 06:02 Messages: 4 Offline
[Post New] Aug 19, 2018 09:12
Quote The first thing to look for is, do you have Internet Explorer activated on your computer. Cyberlink may only use Internet Explorer to activate software.

Internet Explorer or MS Edge.

I use FireFox, but I also have IE active.

.


Hello and thanks for your reply.
I opened the old IE and then triggered the PD16 software but it still doen't get past the activation screen.
Surely PD16 should be Windows 10 compatable . . . .

Thanks for your suggestion anyway, here's hoping tech support can come up with a solution, a quick search reveals this activation thing is far from unique, there's many people out there.
I've seen some suggestions about editing the registry but I'd rather not go down that rabbit hole undecided

Tony
Carl312
Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline
[Post New] Aug 19, 2018 19:33
TonyaNorway,

It was a good try, too bad it did not work.

There are several reports of trouble activating Powerdirector from time to time. I have seen times when the problem was the Cyberlink activation servers having problems.


Maybe Cyberlink support will solve.

PowerDirector 16 is Windows 10 compatible. Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

TonyaNorway
Newbie Location: Norway Joined: Aug 18, 2018 06:02 Messages: 4 Offline
[Post New] Aug 19, 2018 23:08
Quote TonyaNorway,

It was a good try, too bad it did not work.

There are several reports of trouble activating Powerdirector from time to time. I have seen times when the problem was the Cyberlink activation servers having problems.


Maybe Cyberlink support will solve.

PowerDirector 16 is Windows 10 compatible.


Thanks for trying Carl laughing

Let's hope the CL Smarties have an answer or some sort of file that I can use to get me going.

As I said, I've tried all the usual firewall tricks, changed networks, etc, to no avail . . . .

I will post the eventual solution here if and when it arrives cool

Tony

This message was edited 1 time. Last update was at Aug 19. 2018 23:08

TonyaNorway
Newbie Location: Norway Joined: Aug 18, 2018 06:02 Messages: 4 Offline
[Post New] Aug 20, 2018 13:05
Quote


Thanks for trying Carl laughing

Let's hope the CL Smarties have an answer or some sort of file that I can use to get me going.

As I said, I've tried all the usual firewall tricks, changed networks, etc, to no avail . . . .

I will post the eventual solution here if and when it arrives cool

Tony


Well, whadyaknow!

The eggheads @ CyberLink got back to me with a simple fix, I just had to edit the hosts file in Windows to remove any reference to CyberLink then run the software again.

Lo & behold, it contacted the right servers and activated.
Feeling confident, I also ran the Gear 360 software and that also activated.

So goodbye Pinnacle, hello CyberLink wink
Carl312
Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline
[Post New] Aug 20, 2018 19:27
very good!

And I knew about the Hosts file, but had forgotten. It does not come up very often.

There used to be a way to stop much advertising by putting Cyberlink in the Hosts file. That may be why you had Cyberlink in the Hosts file.

Glad you have it fixed. Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

monika21
Newbie Joined: Jan 13, 2018 13:52 Messages: 1 Offline
[Post New] Dec 14, 2018 14:59
boujour
j'ai regler le probleme en allant dans la barre de recherche windows 10,j'ai taper: regedit,sur la page regedit selectionner cyberlink et power director et clic droit sur la souris et clic supprimer,ensuite fermer la fenetre du registre,assurez vous que vous etes connecter internet, et ouvrer cyberlink powerdiredctor,entrer la clé de produit et cliquer sur activer,le programme s'activera,
merci BONJOUR,
DANS MON CAS J'AVAIS LE MEME PROBLEME,DANS RECHERCHER SOUS WINDOWS 10,J'AI TAPER REGEDIT ET DANS LE REGEDIT SELECTIONNER CYBERLINK POWER DIRECTOR CLIC DROIT ET SUPPRIMER,
DEPUIS QUE J'AI FAIT CELA,LE PROGRAMME S'ACTIVE
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