upgrading from PD 13 Ultimate to Media Suite 16 Ultimate

RobertA101

Newbie Location: Gosford. NSW Central Coast Joined: Jan 01, 2013 20:16 Messages: 37 Offline

Solved by

Jul 24, 2018 02:58

I recently downloaded and paid for upgrading from PD 13 Ultimate to Media Suite 16 Ultimate and registered same.
There seems to be stuff missing.
For example the Titles are very few.
I tried copying my titles from PD 13, but PD 16 is not recognising them.
Some Edit features are not available such as Edge Enhancement, HDR Effect, Split Toning.
I get a screen saying Your version does not support this feature, and an invitation to upgradr to version 16, which is what I am supposed to have.
Any comments appreciated.

This message was edited 1 time. Last update was at Jul 24. 2018 19:04

RobertA101
Win10
AMD Phenom II X6 1100T
mobo Gigabyte GA-890FXA-UD5
RAM 16
Geoforce GTX 550 Ti
PowerDirector17 Ultra 17.0.3005.0

JL_JL

Senior Contributor Location: Arizona, USA Joined: Oct 01, 2006 20:01 Messages: 6091 Offline

Jul 24, 2018 19:38

Media Suite 16 is not the full PD16 product of any flavor nor the standalone PD16 Ultimate. You're not the first to think that. Look at this link in the right hand column and compare to other PD16 versions https://www.cyberlink.com/support/product-faq-content.do?id=20828&prodId=4&prodVerId=1299&CategoryId=-1&keyword=

If it does not fit your needs, and your are within the 30day purchase window, request a refund and purchase what fits your needs. https://www.cyberlink.com/support/faq-content.do?id=2317 From there you would have to contact CL support as the enclosed link in the post appears to be an error, the 30day policy however is not a error.

Jeff

RobertA101

Newbie Location: Gosford. NSW Central Coast Joined: Jan 01, 2013 20:16 Messages: 37 Offline

Jul 24, 2018 22:13

Quote Media Suite 16 is not the full PD16 product of any flavor nor the standalone PD16 Ultimate. You're not the first to think that. Look at this link in the right hand column and compare to other PD16 versions https://www.cyberlink.com/support/product-faq-content.do?id=20828&prodId=4&prodVerId=1299&CategoryId=-1&keyword=

If it does not fit your needs, and your are within the 30day purchase window, request a refund and purchase what fits your needs. https://www.cyberlink.com/support/faq-content.do?id=2317 From there you would have to contact CL support as the enclosed link in the post appears to be an error, the 30day policy however is not a error.

Jeff

Thanks Jeff
I suspect that that promotion is somewhat misleading.
A lot of stuff in Media Suite I don't really need, but was expecting the full Monty in PD16.
Will request a refund.
Regards,
Bob

This message was edited 1 time. Last update was at Jul 24. 2018 22:14

RobertA101
Win10
AMD Phenom II X6 1100T
mobo Gigabyte GA-890FXA-UD5
RAM 16
Geoforce GTX 550 Ti
PowerDirector17 Ultra 17.0.3005.0

BarryTheCrab

Senior Contributor Location: USA Joined: Nov 06, 2008 22:18 Messages: 6240 Offline

Jul 25, 2018 15:52

Was PD 16 uninstalled as part of the new suite? I have a suite that came with my computer, but it only finds the most recent latest versions of any Cyberlink software I installed AFTER.
So, even though the suite was a crippled version, it opens PD16 Ultimate Live, as well as the full Power2Go I have, a few others, all installed over the suite. HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

RobertA101

Newbie Location: Gosford. NSW Central Coast Joined: Jan 01, 2013 20:16 Messages: 37 Offline

Jul 29, 2018 02:20

Quote Was PD 16 uninstalled as part of the new suite? I have a suite that came with my computer, but it only finds the most recent latest versions of any Cyberlink software I installed AFTER.
So, even though the suite was a crippled version, it opens PD16 Ultimate Live, as well as the full Power2Go I have, a few others, all installed over the suite.

Thanks Barry,
I think you may have hit upon what I did wrong.
When I upgraded from Win 7 to Win 10 I kept my Win 7 as a dual boot setup, and kept the PD on Win 7.
I installed the Media suite to Win 10 partition.
In any event I requested a refund as it wasn,t any good the way it was.
Will think deeper about what I actually need.
Thumbs up to Asknet. The refund was made without any fuss.
Regards,
Bob RobertA101
Win10
AMD Phenom II X6 1100T
mobo Gigabyte GA-890FXA-UD5
RAM 16
Geoforce GTX 550 Ti
PowerDirector17 Ultra 17.0.3005.0