Whether the disc drive can decode/play the DRM protected video correctly might still depend on its function status on Windows no matter it can read the title of a disc (because disc title reading is one of the simplest function).

Did you try any other DVD drives?
I think it is not difficult to find a DVD drive to test DVD playback function first.

Quote Whether the disc drive can decode/play the DRM protected video correctly might still depend on its function status on Windows no matter it can read the title of a disc (because disc title reading is one of the simplest function).

Did you try any other DVD drives?
I think it is not difficult to find a DVD drive to test DVD playback function first.

Yes, I have an internal ASUS DVD drive on this computer. The same thing happens with the DVDs: This disc is not supported.

Same problem here. It's a bug in the actual version of PowerDVD 18, no matter what Blu-ray drive you use.
At present the only fix seems to be AnyDVD HD which allows you to enjoy the slightly enhanced playback quality of PowerDVD 18.

Quote Same problem here. It's a bug in the actual version of PowerDVD 18, no matter what Blu-ray drive you use.
At present the only fix seems to be AnyDVD HD which allows you to enjoy the slightly enhanced playback quality of PowerDVD 18.

well that's a more honest answer then I've been getting from the help desk! I have spent hours trying all their suggestions. I finally downloaded Leowo so I can watch my Netflix DVDs. Spend 80 bucks for a quality DVD player and end up downloading the free one with admittedly poorer quality picture and some stuttering but still at least I can watch my movies. I sincerely wish I could get my money back.

Quote Same problem here. It's a bug in the actual version of PowerDVD 18, no matter what Blu-ray drive you use.
At present the only fix seems to be AnyDVD HD which allows you to enjoy the slightly enhanced playback quality of PowerDVD 18.

Well my version of PowerDVD 18 plays DVD and BD disks, Can you elaberate what version you have. With a a legal DVD/Bluray player you should not need to resort to a legally questionable product like AnyDVD to play back original disks. Joe

Try running this BD Advisor: https://www.cyberlink.com/prog/bd-support/diagnosis.do . In the past I recalled that if there is any capture card detected or hardware setup on a pc for such, then hdcp fails and playing the disc is not allowed. That could be the problem. AnyDVD HD would then be needed to get around it.

Cyberlink's BD-Advisor tells me "sorry, you can't view blu-ray discs or DVDs because you don't have a blu-ray drive !".

I know that's a lie ...

My PC (ASUS Z270-WS, Nvidia GTX 1070, WHQD-monitor) has both an internal (LG) and external (USB) blu-ray drive. Interestingly, my ASUS Z270-WS mainboard is recommended by Cyberlink to support Ultra HD Blu-ray movie disc playback (https://www.cyberlink.com/support/product-faq-content.do?id=19860 )! Thus watching blu-rays with PowerDVD 16 or the Leawo Player (free download - but requiring a more powerful graphics card) is accurate. PowerDVD 18 version 1815 however (upgrade file downloaded directly from Cyberlink store) seems to have - once again - problems with the implementation of the new versions (UHD) of the copy protection (AACS 2.1, HDCP 2.2, HDMI 2.0 ) ! But with the help of AnyDVD HD (I recommend this software tool for every fan / collector of blu-ray movies - no problems anymore with the copy protection or the region-codes of blu-ray discs !), I was able to handle these annoying issues.

PowerDVD 18, nevertheless, still is the software Blu-ray player with the best picture and sound quality resp. videoplayback experience, so I don't regret upgrading from v16 to v18.


Note:

Hi Gaile44,

thanks for your info - unfortunately I didn't read your edited post before posting mine !

After disabling 'controlled access folder' (windows defender), PowerDVD 18 is worth its money and plays blu-ray discs, but Cyberlinks BD Advisor still finds 'no blu-ray drive' ...

Quote Cyberlink's BD-Advisor tells me "sorry, you can't view blu-ray discs or DVDs because you don't have a blu-ray drive !".

I know that's a lie ...

My PC (ASUS Z270-WS, Nvidia GTX 1070, WHQD-monitor) has both an internal (LG) and external (USB) blu-ray drive. Interestingly, my ASUS Z270-WS mainboard is recommended by Cyberlink to support Ultra HD Blu-ray movie disc playback (https://www.cyberlink.com/support/product-faq-content.do?id=19860 )! Thus watching blu-rays with PowerDVD 16 or the Leawo Player (free download - but requiring a more powerful graphics card) is accurate. PowerDVD 18 version 1815 however (upgrade file downloaded directly from Cyberlink store) seems to have - once again - problems with the implementation of the new versions (UHD) of the copy protection (AACS 2.1, HDCP 2.2, HDMI 2.0 ) ! But with the help of AnyDVD HD (I recommend this software tool for every fan / collector of blu-ray movies - no problems anymore with the copy protection or the region-codes of blu-ray discs !), I was able to handle these annoying issues.

PowerDVD 18, nevertheless, still is the software Blu-ray player with the best picture and sound quality resp. videoplayback experience, so I don't regret upgrading from v16 to v18.


Note:

Hi Gaile44,

thanks for your info - unfortunately I didn't read your edited post before posting mine !

After disabling 'controlled access folder' (windows defender), PowerDVD 18 is worth its money and plays blu-ray discs, but Cyberlinks BD Advisor still finds 'no blu-ray drive' ...

I'm so happy I could help I hope anyone else experiencing this issue sees my post so they don't have to spend the time and frustration I did getting it fixed.

I just bought the LG DVD drive, with the Cyber Link Media Suite, and the installation seemed to go fine. But when I put in a DVD to play, it reads the title, but won't allow me to play it. There's no error message; the play button just can't be selected/it's not reading it fully/running it. I have a pretty new computer and Windows 10. The solution to Gaile's problem doesn't work for me, because my system won't give me access to that folder. It's meant to be compatible with Windows 10, so I'm frustrated that it won't work, and I can't find the answer. Are there any other options to make it actually work, besides downloading an extra player? Seems ridiculous to have to do that, when I just bought one that's meant to work.

Has anyone else had or fixed this particular problem as well?