PowerDirector 16 upgrade patch

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GaryR28

Newbie Joined: Jan 09, 2016 08:46 Messages: 12 Online

Solved by

Jun 20, 2018 10:49

When opening PwrDir today, I received notice that an upgrade was available to download and install. I did this and now am unable to use the program at all. All I get is a one second flash screen of the normal opening Logo and then immediately am given an error message "Ooops...., PowerDirector has stopped." I've re-tried several times and always the same result even after rebooting computer. Frantic. Can't do my work today. Suggestions????
thks, GaryR28


Filename	PWR DIRECTOR Cyberlink upgrade crash 062018.JPG	Download
Description
Filesize	85 Kbytes
Downloaded:	15 time(s)

AVPlayVideo

Senior Contributor Location: Home Joined: Apr 06, 2016 19:03 Messages: 703 Offline

Jun 20, 2018 11:57

Quote When opening PwrDir today, I received notice that an upgrade was available to download and install. I did this and now am unable to use the program at all. All I get is a one second flash screen of the normal opening Logo and then immediately am given an error message "Ooops...., PowerDirector has stopped." I've re-tried several times and always the same result even after rebooting computer. Frantic. Can't do my work today. Suggestions????
thks, GaryR28

Try to go back to the previous update.
Or download update directly from this site
I am considering that your PD16 is not online version
https://www.cyberlink.com/support/powerdirector-ultra/patches_en_US.html

This message was edited 1 time. Last update was at Jun 20. 2018 12:03

XEON-E5-2680 v4 / Mem. 16GB DDR4
M.2 NVME 512Gb / 2-SSD Sata3 1TB
AMD RX570 / Display Philips 272V8
Windows 11_64Pro / PD22/365

GaryR28

Newbie Joined: Jan 09, 2016 08:46 Messages: 12 Online

Jun 20, 2018 12:14

Quote

Try to go back to the previous update.
Or download update directly from this site
I am considering that your PD16 is not online version
[url=https://www.cyberlink.com/support/powerdirector-ultra/patches_en_US.html

]https://www.cyberlink.com/support/powerdirector-ultra/patches_en_US.html

[/url]

I'm not sure exactly what an 'online version' is. I did buy and download PD on line, but if you are asking if it is a subscription, it is not.
When you suggest going back to a previous update, again I'm not sure what you mean. Since installing the upgrade today I am unable to 'see' the program at all. At the moment, when I attempt to 'open' PD 16 I only get a flash view of the opening logo page and then ....the error message. Have no idea how to revert to a previous version.

Although a longtime user of these programs, I am really a novice at the computer itself.
GaryR28

This message was edited 1 time. Last update was at Jun 21. 2018 03:16

The Shadowman

Senior Contributor Location: UK Joined: Dec 15, 2014 13:06 Messages: 1831 Offline

Jun 20, 2018 12:17

https://www.cyberlink.com/support/powerdirector-ultra/patches_en_US.html[/quotePostId[/url]

Hi Gary

Can I suggest that you remove the screenshot, and blank out your email and phone. There are some odd people out there so better be safe than sorry.

robert

This message was edited 1 time. Last update was at Jun 21. 2018 03:15

Panny TM10, GH2, GH4,

AVPlayVideo

Senior Contributor Location: Home Joined: Apr 06, 2016 19:03 Messages: 703 Offline

Jun 20, 2018 12:47

I'm not sure exactly what an 'online version' is. I did buy and download PD on line, but if you are asking if it is a subscription, it is not.
When you suggest going back to a previous update, again I'm not sure what you mean. Since installing the upgrade today I am unable to 'see' the program at all. At the moment, when I attempt to 'open' PD 16 I only get a flash view of the opening logo page and then ....the error message. Have no idea how to revert to a previous version.

Although a longtime user of these programs, I am really a novice at the computer itself.
GaryR28

Download the latest official update https://www.cyberlink.com/support/powerdirector-ultra/patches_en_US.html
2018-04-23 Updates PowerDirector 16 to build 2816
You will receive a file in your download folder, 2 click it to install.

Note: you remember if your PD16 version was already 2816, you should have the installation file.

This message was edited 1 time. Last update was at Jun 20. 2018 12:59

XEON-E5-2680 v4 / Mem. 16GB DDR4
M.2 NVME 512Gb / 2-SSD Sata3 1TB
AMD RX570 / Display Philips 272V8
Windows 11_64Pro / PD22/365

GaryR28

Newbie Joined: Jan 09, 2016 08:46 Messages: 12 Online

Jun 20, 2018 13:10

Quote

Well, no luck w that. Downloaded (again) and ran program. When asked to 'Launch' I did so with same message "Oooops...."
What a waste of time. So sorry I ever opted into downloading this 'upgrade'...

AVPlayVideo

Senior Contributor Location: Home Joined: Apr 06, 2016 19:03 Messages: 703 Offline

Jun 20, 2018 14:31

Quote

Well, no luck w that. Downloaded (again) and ran program. When asked to 'Launch' I did so with same message "Oooops...."
What a waste of time. So sorry I ever opted into downloading this 'upgrade'...

You can ask for help from official Cyberlink support or wait for more suggestions.
https://www.cyberlink.com/support/contact-support.jsp

See if you have Windows restore point
Do the System Restore for the previousdate before the event.

This message was edited 1 time. Last update was at Jun 20. 2018 15:46

XEON-E5-2680 v4 / Mem. 16GB DDR4
M.2 NVME 512Gb / 2-SSD Sata3 1TB
AMD RX570 / Display Philips 272V8
Windows 11_64Pro / PD22/365

GaryR28

Newbie Joined: Jan 09, 2016 08:46 Messages: 12 Online

Jun 20, 2018 17:02

Quote

You can ask for help from official Cyberlink support or wait for more suggestions.
https://www.cyberlink.com/support/contact-support.jsp

See if you have Windows restore point
Do the System Restore for the previousdate before the event.

Had not heard from 'support' so decided to take your suggestion and did the System Restore. Little scary for me,
but it went smoothly and I have PD 16 functioning as it did this morning before attempting the upgrade. Guess i
won't be trying that again in the near future,

Thanks so much for taking the time to steer me in the right direction. Greatly appreciated.
gary