Photoman777:
I am
guessing that there is
probably some incompatability between P2G9 and the latest build of Windows 10 (1803). P2G is up to Version 12 now. When I upgraded to Windows 10 almost two years ago, I had to update a lot of my Cyberlink software because it was not compatible with Windows 10. P2G9 is getting long in the tooth, I am
guessing about three years old now ...
It also might be an issue with the optical drive itself. Can you burn files using Windows 10 to optical media (CD, DVD)? If so, then the drive is not at fault. Cyberlink does have a 30-day money back guarantee, so if you were to upgrade to P2G12 and it did not resolve your problems, you could uninstall the product and request a refund.
I hope this helps. Have a great day.
Regards,
-Phil
Windows 10 Pro x64
Dell XPS 8930
Intel CoreT i7 (4.6 GHz)
32 GB DDR4-2666 RAM
1 TB PCIe -x4 SSD
NVIDIA GeForce RTX 2060
PD14 Ultimate x64, 4207
CD4 Ultra and AD6 Ultra
Bleeping Computer Malware Response Instructor