Powerdirector 16 removes audio during import

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Tura

Newbie Joined: Mar 06, 2018 20:32 Messages: 3 Offline

Solved by

May 07, 2018 16:47

Hello forum members:
My PD version: 16.02816.0
versio type: Ultimate
system: Aus notebook intelcore TM 2.27Gh with 8 GB RAM

The source clip is recorded with audio and mp4 format. the recording device is Lg v30 phone. When I played the video on my notebook I can hear the audio. When I imported, the audio is stripped out. No audio in the clip library or on the timeline. In the attached screen shot, you will see 3 files:

1) Original source video property - shows audio file exists
2) After import to PD property - Shows no audio file exists
3) My PD preference setttings

Camera settings: 16:9, 1920x1080 , frame rate: 24 fps

Thank in advance


Filename	PD-clip_info.png	Download
Description
Filesize	17 Kbytes
Downloaded:	9 time(s)


Filename	PD preference settings.png	Download
Description
Filesize	128 Kbytes
Downloaded:	7 time(s)


Filename	origian clip_info.png	Download
Description
Filesize	19 Kbytes
Downloaded:	8 time(s)

This message was edited 1 time. Last update was at May 08. 2018 03:19

Hatti

Contributor Location: Bonn, Germany Joined: Feb 21, 2017 15:54 Messages: 576 Offline

May 08, 2018 01:17

Your audio seems not to be supported by PowerDirector.
Convert your video prior to editing. Most provided software for that: "Handbrake". Good and free.

Out of records: you marked your post as "urgent". If it was so urgent, did you make a forum search? If you did, you had found the hint with handbrake, you would have loaded the program "mediainfo" and had converted and edited your video hours ago or you had proper information for us to investigate your problem.

Hatti Win 10 64, i7-4790k, 32GB Ram, 256 GB SSD, SATA 2TB, SATA 4TB, NVidia GTX1080 8GB, LG 34" 4K Wide, AOC 24" 1080