Latest patch 2816 problem

Peter Podder

Member Location: Long Island, N.Y. Joined: Dec 03, 2016 16:13 Messages: 116 Offline

Solved by

Apr 28, 2018 10:26

I just downloaded and attempted to install the latest PD 16 patch to build 2816. When I went to run it my system froze with a message that my Nvidia card could not be ejected. ???? HUH ???? It was COMPLETELY locked up and humming....yes humming..... and I was only able to shut the system down by turning off power. Once up and running I restored my system to remove the installed patch. Now when I open PD i get this. Anyone ever see this ? WHY PD do you do this to me ???? ARGH !!!!

Even with a system restore ?? Really ? What could have been installed that a restore cant remove ?

UPDATE : I reinstalled 16 and it now opens but to the original build. I tried the patch again and got the same results. So I reinstalled AGAIN ! Apparently this patch has a problem with my older Nvidia K2000m graphics card. What else is new. I suppose I will create a ticket and wait.............and wait.


Filename	PD 16 Patch problem.PNG	Download
Description
Filesize	89 Kbytes
Downloaded:	23 time(s)

This message was edited 1 time. Last update was at Apr 28. 2018 12:23

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Dell Precision M4700 i7-3840QM 2.80 GHz
16gb ram , NVIDIA Quadro K2000M GPU
Samsung 850 EVO 1tb SSD , 500 gb HDD ,
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AVPlayVideo

Senior Contributor Location: Home Joined: Apr 06, 2016 19:03 Messages: 703 Offline

Apr 28, 2018 14:29

Does it always appear or was it only once?
It is a generic message, it is not known exactly what caused
Here when it appears, I went back to working with PD16 without problem.
In my case it happens from the first version.

This message was edited 1 time. Last update was at Apr 29. 2018 18:19

XEON-E5-2680 v4 / Mem. 16GB DDR4
M.2 NVME 512Gb / 2-SSD Sata3 1TB
AMD RX570 / Display Philips 272V8
Windows 11_64Pro / PD22/365

Hatti

Contributor Location: Bonn, Germany Joined: Feb 21, 2017 15:54 Messages: 576 Offline

Apr 28, 2018 14:45

Have you tried downloading the patch again? Maybe your installation file is broken?

Hatti Win 10 64, i7-4790k, 32GB Ram, 256 GB SSD, SATA 2TB, SATA 4TB, NVidia GTX1080 8GB, LG 34" 4K Wide, AOC 24" 1080

Peter Podder

Member Location: Long Island, N.Y. Joined: Dec 03, 2016 16:13 Messages: 116 Offline

Apr 28, 2018 15:31

I downloaded the patch #2816 Froze my system dead when I went to run the program. Then I restarted the system and tried to open PD and it said that PD files were missing or removed and it wouldnt open. So I restored my system to my last restore point. Then I went to open PD and got the message that I attached. At this point I reinstalled PD and it fixed the problem but re installed to an old build # So I tried this new patch again. and exerything I just described happened exactly the same way. After 2nd reinstall of PD 16 I downloaded the previous patch # 2524 and it is back to working normal. So yes...each time I tried 2816 it bombed. I opened a ticket as well so we shall see. I never had a problem with patches up until this recent one and have been using PD since 15 came out. Not only did it freeze everything a funky hum was emitting from the speakers......It didnt sound or look good at all. ____________________________________

Dell Precision M4700 i7-3840QM 2.80 GHz
16gb ram , NVIDIA Quadro K2000M GPU
Samsung 850 EVO 1tb SSD , 500 gb HDD ,
____________________________________

Al Vodi

Newbie Location: Canada Joined: Nov 25, 2017 15:38 Messages: 28 Offline

Apr 29, 2018 17:01

Looks like a good reason not to instal the patch until more users try it out.

Bhajje

Senior Member Location: France - Orléans Joined: Feb 06, 2011 11:30 Messages: 176 Offline

Apr 29, 2018 17:24

Quote Looks like a good reason not to instal the patch until more users try it out.

Patch 2816 installed, and no problem..... Jean-Paul

i7-4770K 3.50 GHz, Nvidia GTX 960 2 Go, SSD 500 Go, RAM 32 Go
Win 10 64 bits, DirectorSuite 365

Hatti

Contributor Location: Bonn, Germany Joined: Feb 21, 2017 15:54 Messages: 576 Offline

Apr 29, 2018 23:37

Also patch installed and no problems Win 10 64, i7-4790k, 32GB Ram, 256 GB SSD, SATA 2TB, SATA 4TB, NVidia GTX1080 8GB, LG 34" 4K Wide, AOC 24" 1080

the King

Senior Member Joined: Jun 30, 2010 04:10 Messages: 296 Offline

Apr 30, 2018 04:04

Quote

Patch 2816 installed, and no problem.....

New patch works fine on my platform too. ------------------------------------------------------------------------------------------------
PowerDirector 365

PowerDirector Moderator

Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline

Apr 30, 2018 04:26

Hello CacoGrandé,

I sent you a PM. Please check.

Cheers
PowerDirector Moderator

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