PD6 - error code a0000005

Fran

Newbie Joined: Jul 27, 2009 21:30 Messages: 1 Offline

Solved by

Jul 27, 2009 21:46

I have Power director 6. I have been trying to burn my project onto a disc but at 48% i get the error message a0000005. I hve been reading all the posts about this, I have tried different things such as dowloading updates and I beleive the patch but to no avail. I have read about deleting the chapters, but I have no chapters on my video. I can burn other things including the aquarium and an old project. The new project is 1:24 minutes long and I am trying to burn onto a memorex DVD+Rdl 8.5GB. I have a HP computer with 346 Intel celeron, 512 MB, 160GB hard drive, DVD = - RW doulbe layer 16x drive. I have tried burning with and without a menu. Just please keep in mind I am not a computer genius, and one of the main reasons I bought this software is because ease of use. I also bought phone support, but so far it has been 3 hours and I have yet to get an email with instructions and phone number, or that it shows in my order status. I did receive an email with the order details. It is quite frustrating that I am not able to even talk to someone in sales to make sure that the order is showing up on their end. If someone could please help me, I would appreciate very much.

This message was edited 1 time. Last update was at Jul 28. 2009 02:39

McLean1

Contributor Joined: Jul 30, 2006 23:00 Messages: 336 Offline

Jul 27, 2009 23:04

Fran, sending you a PM.

Dickflyfisherman

Senior Member Joined: May 29, 2008 09:34 Messages: 197 Offline

Jul 27, 2009 23:24

Did you try dfrag and latest Dvx

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Jul 28, 2009 02:37

Quote: Did you try dfrag and latest Dvx

The PD6 A0000005 issue has nothing to do with either of these.

Please use Search, the PD6 A0000005 issue is well documented on the forum and is related to project chapters. http://forum.cyberlink.com/forum/search/filters.page

I'm sure Valerie will resolve this matter for Fran.

Dafydd

This message was edited 2 times. Last update was at Jul 28. 2009 02:43

McLean1

Contributor Joined: Jul 30, 2006 23:00 Messages: 336 Offline

Jul 28, 2009 08:24

Thanks for you confidence Dafydd

Fran
I have read about deleting the chapters, but I have no chapters on my video. I can burn other things including the aquarium and an old project.

Based on the above quote, it seems that Fran has read about whatever has caused this error. We will report back once we have solved her issue.

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Jul 28, 2009 10:41

Hi Valerie,

I've sent you an email with a suggestion.

There is the default chapter placement.

Yes, I have confidence in you.

Dafydd

I'm not reverse compatible and I'm no longer plugged into PD6 (an old program).

This message was edited 1 time. Last update was at Jul 28. 2009 10:44

McLean1

Contributor Joined: Jul 30, 2006 23:00 Messages: 336 Offline

Jul 28, 2009 11:29

I have PD6 on one of my computers so all is well. I have sent a PM to Fran regarding your email and a couple of suggestions from me as well. Just waiting to hear back. Will report when we get it figured out.

McLean1

Contributor Joined: Jul 30, 2006 23:00 Messages: 336 Offline

Jul 29, 2009 22:31

This is a semi-update.

Fran and I hooked up. We didn't make any changes to the program itself (even though I had that file in hand, thank you Dafydd)

We started out and, rather than trying to burn from a project file, we created an mpeg2.

We created our disc with this mpeg. She had had a moving menu (albeit a Power Director created one - Template 10 I believe) in her previous set up and we changed that out to a non movie menu (Template 6 I believe) at any rate, the project burned.

Fran has kindly agreed (when she has time) to go back and try to burn her project two ways

1. with the old menu and the mpeg2

2. with the new menu and the project file.

This will tell us if it was the project file (maybe too much for the program to process) or the menu that was creating the issue.

I will let you know what the outcome was.

Adding update.

Fran went back in and burned the project (or tried) two different ways. She went back to her original project and tried to create a disc with a change in menu only. Got the same error.

She took the produced mpeg and tried to create the disc with the old menu and it burned.

SO we can conclude that the project was the problem not the menu. It is very possible she had a piece of video in there that was a bit wonky. It produced fine but perhaps the program just couldn't create the disc from all of the pieces. Producing it into one mpeg fixed the problem for her.

So in this case, even though we received an error that normally indicates a chapter problem, that didn't seem to be the case. There were no chapters in this project other than the default. NOW to be honest, perhaps if we had switched out the file that Dafydd suggested, perhaps we could have burned the project without having to produce, that I do not know. Perhaps Dafydd does.

Thank you to Fran for being willing to try a couple of other scenarios even after we fixed her problem, so that we had a bit more of an answer as to what the problem was.

This message was edited 1 time. Last update was at Jul 31. 2009 09:55