Hi,

First save off the downloaded update to 2726 so you know where it is, then totally uninstall PowerDirector using the Windows control panel "Add/Remove Programs".

Then run a good registry cleaner (some suggest running it twice), I use Wise Registry Cleaner which is free to download and use. Google for it. The reason for doing this is that PowerDirector is one of those packages that if ANYTHING from a previous version or install is left behind errors pop up.

Then install 2726 and I think you'll find it works.

Many thanks for your suggestion. I followed your instruction and everything works now. However, I must confess this is not impressive by Cyberlink. Having to unistall and install application indicates that Cyberlink software packaging and distribution seems flawed.

How many customers do they loose because of this poor process.

Once again thank you for your help.

Well, it's not problem unique to PowerDirector. Non linear video editing programs/packages are incredibly complex and all of them can exhibit problems. Due to variations in computer design, assembly, and configuration one program may work superbly on your computer and cause mine to literally barf all over the keyboard.

It's a wonder ANY of them work well. I've used Pinnacle Studio since one of the earliest versions and despite many complaints of freezes and crashes, on all of my computers versions DV, 7, 8, 9, 11, and 12 have been stable. 10 was generally "buggy" for everyone.

PowerDirector would not run properly with full HD 1920x1080 video on my now 15 month old Dell quad core because it didn't like the graphics card that came with it. After replacing it with an Nvidia card with more memory things got MUCH better.

We cannot be too quick to blame the companies that put out programs like this as long as they keep trying to fine tune, improve, and "stomp bugs" like the number of builds shows Cyberlink is right in there.

And an uninstall followed by a good registry cleaning should be standard procedure whenever replacing a trial version with a purchased version of anything unless the upgrade to full version is by way of unlock key.

Glad you got it working, now you can get down to having some editing fun. PD7 is a package that has a lot going for it. Now, when you get to rendering to DVD getting a menu going may be a bit of a learning curve, but if you do a search on this forum for "menu" you will find a posting or two that cleared up a lot for me (I was fixing to lose some hair over the process and I don't have any to spare these days!).