Power DVD 9 failure to install

Javier

Newbie Joined: Nov 20, 2008 07:20 Messages: 3 Offline

Solved by

May 10, 2009 06:15

I purchased the new upgrade to Power DVD 9 ultra and I have installed an original Power DVD 8 ultra.
Everytime I try to execute the upgrade install, it appears a warning saying: installation must abort, you should have installed a version 7 or 8 of Power DVD to complete installation.
What the heck? I have it installed and completely original. Purchased from the same place.
I run Windows Vista home edition.
Power DVD 8 still works perfect!!!

any advice?


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Daisuke

Contributor Joined: Oct 03, 2006 06:25 Messages: 354 Offline

May 11, 2009 22:37

Hello,

Which PowerDVD 9 upgrade did you purchase ?
http://www.cyberlink.com/store/powerdvd/upgrade_en_US.html

If you have the PowerDVD 8 Ultra, you should purchase "Upgrade to PowerDVD 9 Ultra from 7/8 Ultra versions".

Javier

Newbie Joined: Nov 20, 2008 07:20 Messages: 3 Offline

May 12, 2009 04:47

Hi,

That is the version I purchased. "Upgrade to PowerDVD 9 Ultra from 7/8 Ultra versions"

Thanks

Diffie0202

Newbie Location: US Joined: May 12, 2009 16:42 Messages: 3 Offline

May 12, 2009 18:39

Same issue here. Have PowerDVD 7 Ultra, purchased 9 Ultra Upgrade and the upgrade does not work.

Gary

Newbie Joined: May 13, 2009 22:54 Messages: 1 Offline

May 13, 2009 22:58

I am also having this problem. I purchased and installed PowerDVD 7 Ultra, and I just purchased the PowerDVD 9 Ultra Upgrade for 7/8/9 Ultra, but the installer states otherwise. It does not work on Vista nor the Windows 7 RC. This product was listed as Vista-compatible.

I have tried XP Compatibility Mode and that does not help.

Javier

Newbie Joined: Nov 20, 2008 07:20 Messages: 3 Offline

May 14, 2009 04:27

The costumer support sent me a link (after 2 days) for downloading the complete version. The first time sent me the link with the date for downloading already expired!!! after 2 other days, they sent me a new link yesterday and I could finally download the software BUT now the activation key they sent me does not work!!!!!
This is a nightmare. And I did purchased the 8 ultra and the 9 ultra on the online shop from them.
After all this horrible customer support, They can not complain people get it for free on the torrents.

Daniel

Newbie Joined: May 17, 2009 15:15 Messages: 1 Offline

May 17, 2009 15:24

Same issue here. Bought the upgrade to 9 from 8, It wouldn't work so I put in a ticket and got a new link for the full version and it won't accept my key. I was also advised not to online activate...why? I bought it right?