Problem to active the program

DD80

Newbie Joined: Mar 28, 2018 12:09 Messages: 6 Offline

Solved by

Mar 31, 2018 09:10

Buongiorno a tutti,
la settimana scorsa ho regolarmente acquistato online il programma Power Director 16.
Ho fatto tutta la procedura di intallazione, la procedura di registrazione.. ma continuo ad avere problemi.
Ogni volta che avvio il programma, si apre la schermata qui allegata che mi dice che il programma non è attivo perchè non riesce a collegarsi con il server... e c'è un tempo di attivazione di 30 giorni che ormai giorno per giorno stà diminuendo.
Ho provato a contattare il supporto ma non ho ancora ricevuto risposta... e lo stesso identico problema ce l'ho anche con Photo Director 6 che Cyberlink mi ha mandato in regalo.
Consigli ?
Grazie.


Filename	Image1.jpg	Download
Description
Filesize	127 Kbytes
Downloaded:	7 time(s)

This message was edited 1 time. Last update was at Mar 31. 2018 18:20

The Shadowman

Senior Contributor Location: UK Joined: Dec 15, 2014 13:06 Messages: 1831 Offline

Mar 31, 2018 10:03

Quote Buongiorno a tutti,
la settimana scorsa ho regolarmente acquistato online il programma Power Director 16.
Ho fatto tutta la procedura di intallazione, la procedura di registrazione.. ma continuo ad avere problemi.
Ogni volta che avvio il programma, si apre la schermata qui allegata che mi dice che il programma non è attivo perchè non riesce a collegarsi con il server... e c'è un tempo di attivazione di 30 giorni che ormai giorno per giorno stà diminuendo.
Ho provato a contattare il supporto ma non ho ancora ricevuto risposta... e lo stesso identico problema ce l'ho anche con Photo Director 6 che Cyberlink mi ha mandato in regalo.
Consigli ?
Grazie.

Translation:

Goodmorning everyone,

last week I purchased the Power Director 16 program online.
I did the whole installation procedure, the registration procedure ... but I still have problems.
Every time I start the program, I open the screen attached here that tells me that the program is not active because it can not connect with the server ... and there is an activation time of 30 days that now day by day is decreasing.
I tried to contact the support but I have not yet received an answer ... and the exact same problem I have also with Photo Director 6 that Cyberlink sent me as a gift.
Advice? Panny TM10, GH2, GH4,

The Shadowman

Senior Contributor Location: UK Joined: Dec 15, 2014 13:06 Messages: 1831 Offline

Apr 01, 2018 06:55

Quote

Quote Buongiorno a tutti,
la settimana scorsa ho regolarmente acquistato online il programma Power Director 16.
Ho fatto tutta la procedura di intallazione, la procedura di registrazione.. ma continuo ad avere problemi.
Ogni volta che avvio il programma, si apre la schermata qui allegata che mi dice che il programma non è attivo perchè non riesce a collegarsi con il server... e c'è un tempo di attivazione di 30 giorni che ormai giorno per giorno stà diminuendo.
Ho provato a contattare il supporto ma non ho ancora ricevuto risposta... e lo stesso identico problema ce l'ho anche con Photo Director 6 che Cyberlink mi ha mandato in regalo.
Consigli ?
Grazie.

Translation:

Goodmorning everyone,

last week I purchased the Power Director 16 program online.
I did the whole installation procedure, the registration procedure ... but I still have problems.
Every time I start the program, I open the screen attached here that tells me that the program is not active because it can not connect with the server ... and there is an activation time of 30 days that now day by day is decreasing.
I tried to contact the support but I have not yet received an answer ... and the exact same problem I have also with Photo Director 6 that Cyberlink sent me as a gift.
Advice?

Bump.

Can anybody offer help to DD80, please? Panny TM10, GH2, GH4,

stevek

Senior Contributor Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline

Apr 01, 2018 08:49

Browser? Antivirus? Firewall? Protected network>

This QandA may be helpful. .
.
BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.

DD80

Newbie Joined: Mar 28, 2018 12:09 Messages: 6 Offline

Apr 01, 2018 15:40

Excuse me for my english !
No.. nothing !

Internet works very well....
I tried to disable firewall, disable antivirus but the result don't change...
I tried also to connect the computer to internet by phone (cellular)..... always the same result.
Still no answer from the official assistance...
Usually... how many days to receiv and answer ?
Thanks.

DD80

Newbie Joined: Mar 28, 2018 12:09 Messages: 6 Offline

Apr 04, 2018 16:19

Hello !
Now "only" 21 days to register the program.. but I have always the same problem !
Somebody can help me ??
The assistance don't answer.... there is a telephone number where I try to contact them ??
Thank you.

PlaySound

Senior Contributor Joined: Dec 02, 2010 10:26 Messages: 2031 Offline

Apr 05, 2018 10:24

Quote Buongiorno a tutti,
la settimana scorsa ho regolarmente acquistato online il programma Power Director 16.
Ho fatto tutta la procedura di intallazione, la procedura di registrazione..
Consigli ?
Grazie.

See this topic. https://forum.cyberlink.com/forum/posts/list/63628.page#295685

This message was edited 1 time. Last update was at Apr 05. 2018 10:26

AMD-FX 8350 / 8GB DDR3
SSD SUV400S37240G / 2-HD WD 1TB
AMD Radeon R9 270 / AOC M2470SWD
Windows 7-64 / PD16 Ultimate

DD80

Newbie Joined: Mar 28, 2018 12:09 Messages: 6 Offline

Apr 08, 2018 16:47

Thank you...
I read your comment... but the problem remains...
And always no answer from the assistance.
In a couple of weeks the program will stop.....
I'm very disappointed to have bought this program.. and no have techical support from Cyberlink: There is the possibility to cancel the purchase and ask for the refund ?
Thank you.

PowerDirector Moderator

Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline

Apr 09, 2018 04:24

Hi,

Can I ask - did you try the process for altering the registry key?

Please let me have your CS Ticket No. and I will see if I can chase it up for you.

Cheers
PowerDirector Moderator

For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do

DD80

Newbie Joined: Mar 28, 2018 12:09 Messages: 6 Offline

Apr 09, 2018 06:35

Yes.. I do... but no solution for my problem...


Filename	IMG_20180409_123056.png	Download
Description
Filesize	28 Kbytes
Downloaded:	8 time(s)

DD80

Newbie Joined: Mar 28, 2018 12:09 Messages: 6 Offline

Apr 11, 2018 14:51

Hello !
Finally two days ago the assistance contact me... and now the program works !!
Thank you !

Hatti

Contributor Location: Bonn, Germany Joined: Feb 21, 2017 15:54 Messages: 576 Offline

Apr 11, 2018 14:56

Great!


Filename	ja.jpg	Download
Description	Yesssss!
Filesize	56 Kbytes
Downloaded:	1 time(s)

Win 10 64, i7-4790k, 32GB Ram, 256 GB SSD, SATA 2TB, SATA 4TB, NVidia GTX1080 8GB, LG 34" 4K Wide, AOC 24" 1080

stevek

Senior Contributor Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline

Apr 11, 2018 17:19

Quote Hello !
Finally two days ago the assistance contact me... and now the program works !!
Thank you !

What did you have to do ? So that other people may benefit from your experience. .
.
BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.