Dear Forum Users,

[Issue]
PowerDirector activation messsage states that the product key you entered has been used too many times, and the activation was unsuccessful.

All CyberLink product keys can be used a limited number of times to activate your software. Once the limit is reached, the above mentioned message will display when trying to activate.

[Solution]
We understand that sometimes this happens if repeated installs are required due to computer issues. If this is the case, what you need to do is contact CyberLink Customer Service for a product key renewal.

- Contact CyberLink Customer Service: https://membership.cyberlink.com/support/customer-services.do (you must be registered and logged in to have access to the customer service form).
- Please fill in all the questions in the form and attach the below specified requirements:

For online purchases (download version)
- Please attach a copy of your purchase order and confirmation as a proof of purchase to the form (this is important step so we can check your order).

For PowerDVD box versions
- Please attach a photo/scan of your invoice to the form.
- please attach a photo/scan of the CD sleeve with the product visible to the form.

Note: It may take a few days until the support team renews the key, once they have checked the proof of purchase.

The support team can only provide renewed keys to users owning a legal copy of PowerDirector - thanks for your understanding.

Cheers,
PowerDirector Moderator

For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do