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Important Info for Users Who Cannot Activate PowerDirector Because Product Key Used Too Many Times
PowerDirector Moderator [Avatar]
Senior Contributor Private Message Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2014 Offline
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Dear Forum Users,

PowerDirector activation messsage states that the product key you entered has been used too many times, and the activation was unsuccessful.

All CyberLink product keys can be used a limited number of times to activate your software. Once the limit is reached, the above mentioned message will display when trying to activate.

We understand that sometimes this happens if repeated installs are required due to computer issues. If this is the case, what you need to do is contact CyberLink Customer Service for a product key renewal.

- Contact CyberLink Customer Service: (you must be registered and logged in to have access to the customer service form).
- Please fill in all the questions in the form and attach the below specified requirements:

For online purchases (download version)
- Please attach a copy of your purchase order and confirmation as a proof of purchase to the form (this is important step so we can check your order).

For PowerDVD box versions
- Please attach a photo/scan of your invoice to the form.
- please attach a photo/scan of the CD sleeve with the product visible to the form.

Note: It may take a few days until the support team renews the key, once they have checked the proof of purchase.

The support team can only provide renewed keys to users owning a legal copy of PowerDirector - thanks for your understanding.

PowerDirector Moderator

This message was edited 2 times. Last update was at Mar 15. 2018 00:01

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