Cyberlink Cloud Download Error

TeeMan1

Member Joined: Nov 03, 2014 01:41 Messages: 91 Offline

Solved by

Mar 09, 2018 04:55

I have been working on a project for some time now and everything has been going fine--that is until today. At the end of a session, I normally will pack my project and upload it to Cyberlink Cloud as my back up from my desktop computer. Once it is uploaded, I then download the project to my laptop so that I can work on it while I'm away from my desktop.

Today, when I tried to download the project to my laptop, I received an error that the file could not be downloaded. Thinking it was a glitch, I rebooted both computers and tried it a number of times to no avail. I have attached a screen capture of the error. Has anyone else experienced this before? I dare not attempt to download this from the CL Cloud to my desktop and end up corrupting my master file.

Any help would be greatly appreciated.

Thanks,

Tee


Filename	Cyberlink Cloud Download Error.png	Download
Description	Cyberlink Cloud Download Error
Filesize	36 Kbytes
Downloaded:	6 time(s)

TeeMan

ynotfish

Senior Contributor Location: N.S.W. Australia Joined: May 08, 2009 02:06 Messages: 9977 Offline

Mar 09, 2018 16:11

Hi Tee -

I've never had the same issue... not that I use CL Cloud with the same regularity you do.

Were you trying to download the packed project from within PDR? I guess so because of the error message.

Are you able to download it to your laptop directly from your CL Cloud account? If so, that's a way around it. Downloading it to your desktop would be a bit futile, since it's already there! Anyway, it wouldn't corrupt your project. It's downloaded as a .dlp project. When it's run it will simply create another copy of the same project.

Just tested both methods without any negative consequences.

Cheers - Tony
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TeeMan1

Member Joined: Nov 03, 2014 01:41 Messages: 91 Offline

Mar 10, 2018 02:09

Quote Hi Tee -

I've never had the same issue... not that I use CL Cloud with the same regularity you do.

Were you trying to download the packed project from within PDR? I guess so because of the error message.

Are you able to download it to your laptop directly from your CL Cloud account? If so, that's a way around it. Downloading it to your desktop would be a bit futile, since it's already there! Anyway, it wouldn't corrupt your project. It's downloaded as a .dlp project. When it's run it will simply create another copy of the same project.

Just tested both methods without any negative consequences.

Cheers - Tony

Tony:

I was not trying to download the packed project from within PowerDirector. I had successfully uploaded it to CL Cloud hundreds of times from my desktop. Once the upload is completed, I go to my laptop, open PDR and then download the project/file to my laptop. The error that I'm getting just started occurring a few days ago.

When I get back to my desktop in a few days, I am going to go in and delete the file in CL Cloud and on my laptop. I'll then upload the file from my desktop and see if that fixes the problem.

I will also try your proposed solution of downloading the file as a .dlp project.

Thanks for your wisdom Obie Won!

TeeMan TeeMan

TeeMan1

Member Joined: Nov 03, 2014 01:41 Messages: 91 Offline

Mar 10, 2018 17:23

PROBLEM SOLVED:

It appears that either the file that I had previously downloaded to my laptop or the CL Cloud file had become corrupted. My remedy was as follows:

I deleted both the CL Cloud file and the file on my laptop. I now had to virgin folders that I need to upload to.

I uploaded the master version of the project from my desktop PDR to CL Cloud. I will note that, this was not the problem as I could always complete the upload to CL Cloud.

I then downloaded the CL Cloud file to PDR on my laptop. Everything is as it should be.

It took all of about 1.5 hours to complete the above-mentioned steps but IT WORKED!

Tee-Man

TeeMan