Hello,

Have you tried converting it to something else and see if that does anything to it? PowerDirector Tutorials Team

Quote Hello,

Have you tried converting it to something else and see if that does anything to it?

Actually, I have done this: Load all the files to the timeline(just like usual), chopped off excess footage,rendered the video in Windows Media Format, and then edited that rendering with no issues.

It is an extra step of rendering, and is absolutely frustrating to purchase new Software thats worse than some thats 3 versions older.
Cyberlink appears to not have very good customer support or response.
I know that with the render time being 4 times as long as with version 13, I'm seriously thinking Cyberlink has gone backwards with progress and are playing hard with my patience.

Once I produce my final cut, I delete the first rendering from the hard drive.

I will give Cyberlink one more week to respond to my issues, that is, just to respond, and not necessarily have a solution, but at least work towards one.

Quote

Quote Hello,

Have you tried converting it to something else and see if that does anything to it?

Actually, I have done this: Load all the files to the timeline(just like usual), chopped off excess footage,rendered the video in Windows Media Format, and then edited that rendering with no issues.

It is an extra step of rendering, and is absolutely frustrating to purchase new Software thats worse than some thats 3 versions older.
Cyberlink appears to not have very good customer support or response.
I know that with the render time being 4 times as long as with version 13, I'm seriously thinking Cyberlink has gone backwards with progress and are playing hard with my patience.

Once I produce my final cut, I delete the first rendering from the hard drive.

I will give Cyberlink one more week to respond to my issues, that is, just to respond, and not necessarily have a solution, but at least work towards one.

I think cyberlink subcontracts there techs because I had ask them a question and being it took them a couple days to answer me I had already figured it out. On I think it was the 3rd or 4th day they got back to me and they ended up pointing me to my own video I made. I giggled and thought ok here we go..... tier 1 teach them to search google if no answer is found then escalate it to tier II and so as it slowly goes up the ladder. I myself find the program to be faster.

How ever I did do a google search an found your file format they said was not supported after a certain version in these exact forums and then I check B&H and there site says PD16 does support your file format. So that just made me more confused. It does seem cyberlink is lacking in the support area.
https://www.cyberlink.com/support/product-faq-content.do?id=19352
https://forum.cyberlink.com/forum/posts/list/0/62963.page


Yet there are some really smart guys in this forum. You would think they would introduce a point system and reward these guys on this. Where now tier 1 could inform the customer to fill out a forum and then escalate. So now the customer is getting the help they need quicker.... Sorry about me rambling.... When it comes to software they do not look as tech support being and asset to a company. They tend to look at them as a bill more then anything else. (Yeah use to work in that field but the highest level)

There are programs out there to convert from one format to another that is what I was asking you. See my google search https://www.google.com/search?q=convert+asf+file+format&ie=utf-8&oe=utf-8&client=firefox-b-1

Where you could change it from ASF to another format which might make things faster for not only editing but producing it. Where you would convert it first.

You could also go back to that old version if it worked better for you. I believe they have a 30 days refund policy.

There was another time the audio program they sell never worked with PD15. It took well over 3 weeks to finally get back to me and a when they started the conversation it was only a couple days and they gave me the next version for free. So I expect it has to goto tier I then tier II and so on.... how ever they have there structure and then when it actually reaches someone who knows there stuff. But that does take time......

In the mean time you might want to follow my google search and try converting the ASF to another file format. PowerDirector Tutorials Team

Cyberlink support sent me a list of everything to check for faster rendering, I did all 12 steps to make sure rendering was as fast as possible.
I still cannot edit asf files in the new Version 16, when I hit pause to stop video to trim off what I don't need, the counter jumps and I no longer know where the pause point is. This is a serious issue with Version 16.
I use Version 13 for my Security Cam footage Editing and producing, and Version 16 for my GoPro footage editing.

Also, rending time is far slower using Version 16, compared to Version 13, Cyberlink really screwed this up!

Because Cyberlink has such poor customer service, I am sure I will never get these issues resolved.
I spent money to Upgrade to Version 16, only to find out that it is full of glitches!

Will I recommend this product, absolutely not !

Why?

Constant glitches in every version
No customer support to rid program of issues
No updates or fixes to repair these issues
Delayed communication between Cyberlink and customers

I paid $90 to be more frustrated........

Having to convert asf files first before placing them in the timeline would require hours of un-necessary work for the rest of my life, I will just use the Version 13, it has faster rendering, accepts these files, but does freeze up if you work it too fast.

Also, I have a very fast computer with 16GB of Ram, which doesn't help, Version 13 freezes up and stops working at all different times when using the program......

I too am in the same boat as you. I recently purchased PD 16 and have a pretty damn fast computer. i7 with a Nvidia 970 and wanted to edit my first video using some security cam footage that was downloaded in ASF format. After importing the footage and going into edit it, I noticed a really sluggish and laggy software issue. I was considering overclocking my rig to 4.6GHz just to see if it was an issue with the overall performance of the software and not so much the graphics card. However I decided to import some other videos in a new project in MP4 format and noticed that there were no real issues with the preview capability or the software freezing up and not responding. I'm beginning to think that Cyberlink and ASF containers don't do too well together. Strange considering that ASF is a Windows format container with WMA and WMV files. It also has some framework builtin for encryptions which might suggest that it is creating some issues upon decoding. I'm no expert, but it's a thought anyway. Guess I'll just stick to reformatting security cam footage when I need to include into productions.

Quote I too am in the same boat as you. I recently purchased PD 16 and have a pretty damn fast computer. i7 with a Nvidia 970 and wanted to edit my first video using some security cam footage that was downloaded in ASF format. After importing the footage and going into edit it, I noticed a really sluggish and laggy software issue. I was considering overclocking my rig to 4.6GHz just to see if it was an issue with the overall performance of the software and not so much the graphics card. However I decided to import some other videos in a new project in MP4 format and noticed that there were no real issues with the preview capability or the software freezing up and not responding. I'm beginning to think that Cyberlink and ASF containers don't do too well together. Strange considering that ASF is a Windows format container with WMA and WMV files. It also has some framework builtin for encryptions which might suggest that it is creating some issues upon decoding. I'm no expert, but it's a thought anyway. Guess I'll just stick to reformatting security cam footage when I need to include into productions.

Omni8432, In a way I am glad that you have posted this issue as well. Cyberlink has offered no solution to this problem. An ASF file should be a pretty standard easy to use file, it has been out forever. Render time with Power Director 16 is 4 times longer than with Version 13 with any file type used. The sad part is that a person spends the money to upgrade, and there is no customer service tech department to solve the issues and offer another free upgrade. Cyberlink does not care about it's customers. I still have to use my Version 13 for ASF file types from security cam footage, which is 75% of the files I work with daily.

I am very disappointed in this product, it should clearly state that this product is not for use with ASF file types.
Editing my GoPro footage works flawlessly, but render time is 4 times as long as it should be....
I wonder if these Cyberlink designers actually get paid to create new versions that don't work as well as older versions?

Quote

Quote I too am in the same boat as you. I recently purchased PD 16 and have a pretty damn fast computer. i7 with a Nvidia 970 and wanted to edit my first video using some security cam footage that was downloaded in ASF format. After importing the footage and going into edit it, I noticed a really sluggish and laggy software issue. I was considering overclocking my rig to 4.6GHz just to see if it was an issue with the overall performance of the software and not so much the graphics card. However I decided to import some other videos in a new project in MP4 format and noticed that there were no real issues with the preview capability or the software freezing up and not responding. I'm beginning to think that Cyberlink and ASF containers don't do too well together. Strange considering that ASF is a Windows format container with WMA and WMV files. It also has some framework builtin for encryptions which might suggest that it is creating some issues upon decoding. I'm no expert, but it's a thought anyway. Guess I'll just stick to reformatting security cam footage when I need to include into productions.

Omni8432, In a way I am glad that you have posted this issue as well. Cyberlink has offered no solution to this problem. An ASF file should be a pretty standard easy to use file, it has been out forever. Render time with Power Director 16 is 4 times longer than with Version 13 with any file type used. The sad part is that a person spends the money to upgrade, and there is no customer service tech department to solve the issues and offer another free upgrade. Cyberlink does not care about it's customers. I still have to use my Version 13 for ASF file types from security cam footage, which is 75% of the files I work with daily.

I am very disappointed in this product, it should clearly state that this product is not for use with ASF file types.
Editing my GoPro footage works flawlessly, but render time is 4 times as long as it should be....
I wonder if these Cyberlink designers actually get paid to create new versions that don't work as well as older versions?

This is what happens when we let children get a hold of code

The file format .asf is not listed in the supported file formats of PowerDirector 16.
It is a container format. Get MediaInfo to see, which codec was used.
But nevertheless, you will have to convert it.
My favorite tool is ffmpeg.

I started with PD15 so I cannot say, why rendering speed was 4 times faster with PD13.

Hatti Win 10 64, i7-4790k, 32GB Ram, 256 GB SSD, SATA 2TB, SATA 4TB, NVidia GTX1080 8GB, LG 34" 4K Wide, AOC 24" 1080

1. Handbrake is a really good one. It's free and open source. On the plus side they use GPG signatures for validating your download.

Quote

Cyberlink appears to not have very good customer support or response.
I know that with the render time being 4 times as long as with version 13, I'm seriously thinking Cyberlink has gone backwards with progress and are playing hard with my patience.

I will give Cyberlink one more week to respond to my issues, that is, just to respond, and not necessarily have a solution, but at least work towards one.

Hello Bruce O,

CyberLink Customer Service has informed us that they are waiting for your reply. They requested that you provide a sample of your ASF file so they can test in their labs. They currently cannot reproduce the issue with in house ASF files. If you want this fixed, they need your cooperation.

Hello omni8432,

There does not seem to be a customer service ticket submitted by you for your issue. Please do so:
https://membership.cyberlink.com/support/service/technical-support.do

Cheers,
PowerDirector Moderator

For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do