Planet Earth 2 crashing computer when trying to play it

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Duggyhow656

Newbie Joined: Mar 18, 2017 03:51 Messages: 31 Offline

Solved by

Jan 15, 2018 17:05

Hi, has anyone had trouble playing Planet Earth 2 with the new patch or before? I can’t get it to play and it gives my PC the blue screen of death. I have uninstalled and reinstalled cyberlink, reinstalled SGX, updated my BIOS, updated my receivers firmware, and updated my video drivers. I get a Video TDR failure blue screen before my pc restarts. Please help, thanks.

Hicham_B

Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline

Jan 17, 2018 05:44

Hi Duggyhow656,

Please contact the technical support for this. You can find the address in my signature.
In parallel, you can share your DxDiag with me via PM (Please mention the thread).

To get the DxDiag, just type "DxDiag" in the windows search bar, launch the program, and save the result as .txt

Cheers,
Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp

Duggyhow656

Newbie Joined: Mar 18, 2017 03:51 Messages: 31 Offline

Jan 17, 2018 13:33

Hi, I was able to fix it by installing the intel video drivers on the asrock site. It’s something with the updated drivers that aren’t compatible with the motherboard on some uhd blurays.

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