The clues in your message leads one to believe that you never installed PD16 and then forgot to register the product key for PD16 if you did. Although you downloaded PD16 you still need to install it along with the set of files that came along with it. When you tried to open PD16 I think you mean that you tried to open the install file thinking that that is the working PD16 program. Just be patient and Cyberlink support will help you.

Quote The clues in your message leads one to believe that you never installed PD16 and then forgot to register the product key for PD16 if you did. Although you downloaded PD16 you still need to install it along with the set of files that came along with it. When you tried to open PD16 I think you mean that you tried to open the install file thinking that that is the working PD16 program. Just be patient and Cyberlink support will help you.

No, there is an icon on my desktop and when I click on it, PD 16 opens. When I click on any of the links (Time Line, Storyboard, or Slideshow, that's when it asks for the key.
Also, when I go to Start, All Programs, then Cyberlink PD 16 and file location, all files are there.
Will wait a while longe for some kind of reply from Cyberlink.
Appreciate your response. Jack
PD 14.0.2302.0 HP h8-1280t, Intel Core i7-3820, CPU 3.60Hzm 64-bit, 10GB mem, 1 TB hard drive

Well, after waiting 5 days for customer service, and 7+ days for tech support, to respond to my requests for assistance on PD 16, I guess it's time to uninstall the PD 16 that's already on my computer and use the disc I purchased also.
Sure would like to know why my upgrade is missing from my account. Guess that will remain the $64,000 question.
For those that might think I didn't download PD 16, the atch shows a partial listing of what's installed on my computer and when.
Thanks all. Jack
PD 14.0.2302.0 HP h8-1280t, Intel Core i7-3820, CPU 3.60Hzm 64-bit, 10GB mem, 1 TB hard drive

Quote Well, after waiting 5 days for customer service, and 7+ days for tech support, to respond to my requests for assistance on PD 16, I guess it's time to uninstall the PD 16 that's already on my computer and use the disc I purchased also.
Sure would like to know why my upgrade is missing from my account. Guess that will remain the $64,000 question.
For those that might think I didn't download PD 16, the atch shows a partial listing of what's installed on my computer and when.
Thanks all.

Well, guess what? Through some miracle, I found the key to my download of PD 16. Somehow, don't ask me as I don't know what all I did, but I received an email from Customer Service about my Cyberlink Cloud Service about to expire for PD 15. I clicked on the link and it opened the Customer Service home page. I found a link for My Products. I searched through them and THERE IT WAS!!! It showed PD 16 was purchased on 11/28/2017 @ 14:40:34 and it had the product key there. Copied it.
I then clicked on my PD 16 icon on my desktop, entered the key and completed the registration. Viola!!! PD 16 opened.
Yes, tomasc, I didn't register it at the time I downloaded it because I was deeply involved with preparing for my trip to Laos within a week and figured I'd do that when I returned. Unfortunately, sometime between Nov 28 and my return Jan 11, all emails that I had saved were missing. Still haven't found out why that happened. Google hasn't been any help in explaining why that happened. Never got any help from Google Support - only from a communit member and he couldn't explain it either. Only said Google doesn't delete anything.
Anyway, thanks for your concern. I've got my PD 16 up and running. Still don't know why it wasn't listed in my Orders and Products when I looked on the Support page. Reallly disappointed with lousy service with Support. Still no response from them.
Consider this situation closed. Jack
PD 14.0.2302.0 HP h8-1280t, Intel Core i7-3820, CPU 3.60Hzm 64-bit, 10GB mem, 1 TB hard drive