Program Crashes Every Time

Thangalang47

Newbie Joined: Jan 11, 2012 23:27 Messages: 5 Offline

Solved by

Dec 17, 2017 23:38

Which exact version of PowerDirector are you using? Patch updates are available quite regularly, and many common issues can be fixed by installing it. (Instructions for determining your version further down in this thread)

PowerDirector 16, PhotoDirector8 and ColorDirector 5 with latest patches on Windows 10.

Provide a clear explanation of what you are trying to accomplish or the issue you face. Screen shots, comparable video examples, details about the media files you are using, and step by step instructions are encouraged.

This doesn't just apply to PowerDirector, but PhotoDirector 8 and ColorDirector 5. Pretty much ANY product.
Drivers are up to date, tried compatibility mode, running as administrator, etc. Nothing works and all programs crash on startup.

Include the detailed specs of your computer when necessary. Generating a DxDiag file can be very helpful for users to help you diagnose issues. (Instructions for generating your DxDiag file further down in this thread)

Atttachment is attached.

Filename	DxDiag.txt	Download
Description
Filesize	92 Kbytes
Downloaded:	204 time(s)

This message was edited 1 time. Last update was at Dec 17. 2017 23:56

PowerDirector Moderator

Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline

Dec 19, 2017 08:29

Hi,
No one has jumped in but a quick look at your DxDiag shows several issues with ntdll.dll with error code c0000005. ntdll.dll is a windows kernel dll and there are many reported issues involving this dll.
At this stage I would recommend contacting Technical Support and sending them the necessary information to see if they can solve the issue.
However, there are many solutions proposed out there if you google ntdll.dll, some of which might throw some light on your problem.
In addition, you might check if there is a more up to date driver for your realtek HD audio. The installed one is dated 7/15/2015.
Cheers
PowerDirector Moderator

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Thangalang47

Newbie Joined: Jan 11, 2012 23:27 Messages: 5 Offline

Dec 19, 2017 18:08

Quote Hi,
No one has jumped in but a quick look at your DxDiag shows several issues with ntdll.dll with error code c0000005. ntdll.dll is a windows kernel dll and there are many reported issues involving this dll.
At this stage I would recommend contacting Technical Support and sending them the necessary information to see if they can solve the issue.
However, there are many solutions proposed out there if you google ntdll.dll, some of which might throw some light on your problem.
In addition, you might check if there is a more up to date driver for your realtek HD audio. The installed one is dated 7/15/2015.
Cheers
PowerDirector Moderator

Thank you for your reply! I'll update this post later as results come in!

EDIT: The Realtek Audio Driver was the culprit. Thank you so much!

EDIT 2: Wasn't the audio driver. All programs still crash.

This message was edited 2 times. Last update was at Dec 19. 2017 23:37