Intermittent Green Screen During Editing

IanG

Member Joined: Nov 04, 2017 11:48 Messages: 51 Offline

Solved by

Nov 04, 2017 11:58

Hi Everyone,

I am a new user of PD_15 (latest Patch applied) and have come across a problem with which I would appreciate some help.

During editing, usually after <Split> <Remove> <Fill Gap> when I come to restart previewing, the preview screen either flashes green intermittently, or stays full green permanently, and I completely lose clip viewing.

I have a fairly robust system, being a Quad core i5 Intel processor, 32Gb RAM, Win7 Ultimate SP1 64 bit.

I'd appreciate any advice on this please.

Ian

Carl312

Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline

Nov 04, 2017 13:17

Green screen problems are usually caused by The Video Card Driver.

Go to the video card manufactuer and install the latest driver for your video card.

You say you have an Intel i5 Cpu, it has a built in video processor.

Intel Download Center:

https://downloadcenter.intel.com/

This message was edited 1 time. Last update was at Nov 04. 2017 13:18

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

IanG

Member Joined: Nov 04, 2017 11:48 Messages: 51 Offline

Nov 04, 2017 13:32

Hi Carl312, and thanks for your helpful response.

I too would (normally) suspect the Video Driver, except I am running a Radeon RX-550 (2GB) which had the latest driver update added a couple of weeks ago.

As a cross-check I have carried out exactly the same kind of edit using the (now defunct) programme Serif MoviePlusX6 and it works perfectly.

I have also checked the individual .MP4 files by running them in Windows Media Player and VLC Media Player, again with no signs of problem.

It appears to be a problem with PD-15.

Ian

Sturman

Newbie Joined: Jan 24, 2016 11:57 Messages: 10 Offline

Dec 26, 2017 12:20

A bit of a necro, but I figure I'd post my findings considering I've not seen a resolution here. I've had this problem with PD14 and was hoping PD16 would fix it. It did not. However, doing some digging I found someone that had the right answer it seems. I'm running Win 7 Home 64 bit with an i7 16gb ram and a radeon something or other and I was still having this problem. Turn off Windows 7 transperancies. I changed the Theme to Windows Classic and the problem has not returned so far (and even seems to have increased response within PD).

IanG

Member Joined: Nov 04, 2017 11:48 Messages: 51 Offline

Dec 26, 2017 13:27

Hi Sturman,
My apologies for not having posted the Cyberlink provided answer to my original question, and which appears to have solved the problem for me ---
Dear Customer,
Thank you for contacting CyberLink.
Regarding your concern, we need more information to investigate this
issue further. Therefore, please provide us below information.
1) Please try to disable "Preferences -> General -> "Enable HD video processing", will this issue persist?
2) Please try to disable all options under "Preferences -> Hardware Acceleration", will this issue persist?

Hope it works for you too.

Ian