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Audio Playback uhd issues
mikehin [Avatar]
Newbie Joined: Oct 27, 2017 22:00 Messages: 23 Offline
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So I have a copy of power dvd 14 uhdbd playback that came with the pioneer bluray player. I am running Windows 10 pro 64bit. I have successfully passed the power dvd advisor except for uhd playback which is not a concern since I now know as rock duped me into buying this motherboard. (As rock z370m itx /ac) That is another story though.I am running ssd and i3 8100 coffee lake cpu.

I couldn't get powerdvd to run so I bought a copy of power 17 upgrade. However I couldn't get the sound to play. Rebooted, turned off/on everything. So I deleted everything and reinstalled power dvd 14 and low and behold everything worked after a few popups.

Here is where the problem occurred. While I was running the movie, I turned off the tv on accident. When I turned it back on it must have lost the hdcp connection. Audio played in the background bUT video dis played a piracy video. So I turned everything back off and on and now sound won't playback. I'm sure I can delete and reinstall but clearly this will happen again when I change inputs or a mistake happens.

Does anyone have experience with this?
 Filename
DxDiag.txt
[Disk]
 Description
 Filesize
80 Kbytes
 Downloaded:
378 time(s)

This message was edited 1 time. Last update was at Oct 28. 2017 13:01

Hicham_B [Avatar]
Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline
[Post New]
Hi mikehin,

Please contact directly our technical support.

Greetings,
Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp
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