Video not loading in preview window 'Fail to load CRoiMotion.dll.' error message.

Charles Paxton

Newbie Location: Louisiana Joined: Sep 12, 2017 20:40 Messages: 5 Offline

Solved by

Oct 05, 2017 13:42

Hello everyone, my program has been working very well up until recently when I experienced several error messages warning me that some part of my project , a media clip, wasn't working correctly. I couldn't see anything that didn't work, so I proceeded and now a serious block to my work-flow arose yesterday with an error message titled:

CLEdtKrn.dll.support

and the error text read:

Fail to load CRoiMotion.dll.

The sound continues to play, but no video shows in the preview window and clicking the OK message just brings up the same error message again and again each time.

Have any of you encountered such? If so, may I ask whether you managed to overcome the issue?

I submitted a ticket yesterday on this, but have had no help yet from tech support staff.

Thanks in advance for your attention.

Longedge

Senior Contributor Joined: Apr 28, 2011 15:38 Messages: 1504 Offline

Oct 05, 2017 14:47

It sounds like a problem that needs looking at by CL support. The two dll's that you mention appear to be associated to PowerDVD and Power2Go so that seems odd in itself. Was there a DVD involved in the project somewhere?

Charles Paxton

Newbie Location: Louisiana Joined: Sep 12, 2017 20:40 Messages: 5 Offline

Oct 05, 2017 15:06

Quote It sounds like a problem that needs looking at by CL support. The two dll's that you mention appear to be associated to PowerDVD and Power2Go so that seems odd in itself. Was there a DVD involved in the project somewhere?

Thank you, Longedge. Yes, I hope that they can get back to me with a workable solution. That's interesting about the .dlls, PowerDVD was preinstalled on this computer so I have that, and though I am hoping to output the film to a DVD I'm not quite ready yet. I had almost finished the editing when the disaster struck. To my knowledge I've never used Power2Go.

Charles Paxton

Newbie Location: Louisiana Joined: Sep 12, 2017 20:40 Messages: 5 Offline

Oct 06, 2017 18:45

Quote Hello everyone, my program has been working very well up until recently when I experienced several error messages warning me that some part of my project , a media clip, wasn't working correctly. I couldn't see anything that didn't work, so I proceeded and now a serious block to my work-flow arose yesterday with an error message titled:

CLEdtKrn.dll.support

and the error text read:

Fail to load CRoiMotion.dll.

The sound continues to play, but no video shows in the preview window and clicking the OK message just brings up the same error message again and again each time.

Have any of you encountered such? If so, may I ask whether you managed to overcome the issue?

I submitted a ticket yesterday on this, but have had no help yet from tech support staff.

Thanks in advance for your attention.

_/_/_/ Solution Found_/_/_/

The tech support sent instructions to uninstall and then reinstall. The saved files picked up fine, exactly where I'd left them and no more of those error messages. All working nicely again now.