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"No disc in the drive" error -- have others seen this?
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Hi, I'm not asking here for tech support, just wanting to know if other people have seen the error shown in the attached screen capture.

It occurs every time I launch PDVD 17.0.1808.60 running on Windows 7 x64, even when there s a valid disc in the trget drive. I get four errors, each referring to the drives in sequence. I never got them in PDVD 16.

It's a bit frustrating; I can't make the errors go away. I tried uninstalling PDVD and completely cleaning it out of my system, then re-installing, but the errors still occur. I suspect tech support isn't going to have a clue.

So I thought I'd ask here first if anyone else has seen this? I'd appreciate any responses. Thanks.
 Filename
HDD error.png
[Disk]
 Description
First of four sequential errors (all the same but for HD number)
 Filesize
27 Kbytes
 Downloaded:
28 time(s)
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Hicham_B [Avatar]
Senior Contributor Private Message Joined: Jun 09, 2015 04:02 Messages: 1347 Offline
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Hi Branais,

Please update PDVD17.

Greetings,
Hicham

This message was edited 1 time. Last update was at Oct 16. 2017 05:06

Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp
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stevek
Senior Contributor Private Message Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4626 Offline
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Does Windows 7 see your burner as a blu ray burner?. Is it internal or USB attached? .
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