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PowerDVD 16 will not launch
Don F. [Avatar]
Newbie Joined: Aug 09, 2017 21:27 Messages: 2 Offline
[Post New] Sep 04, 2017 16:45
I have purchased a bonefide Cyberlink PowerDVD 16 disk at BestBuy in June 2017.

I have a new ASUS Laptop with Windows 10 preinstalled (i.e, NOT an upgrae from Windows 7 to Windows 10).



PowerDVD was installed for 3 months and ran fine.

I installed the "Founders Windows 10 Update about a week and half ago) and it still ran fine.

Then yesterday Septenber 3, 2017, I get an Error popup box saying,...





PowerDVD16 Agent.exe can not perform code,... missing MSVCP110.dll





I uninstalled and re-installed,... no more error,.. but PowerDVD 16 will not launch.



Help,... please



Don Dawson

Ottawa Ontario Canada



Extra Inforamtion



I have a Acer Aspire from 2012, with Windows 7 Home,

it runs fine,...

(i). Cyberlink PowerDVD 9,

(ii). Cyberlink PowerDVD 10,

(iii). Cyberlink PowerDVD 16,



All open, one-by-one,... just fine,....



To me this points to,...

Windows 10 problem,...

and PowerDVD 16 messing irresponsibly with my Windows 10 Registry PERMISSIONS,... does it not?

This message was edited 1 time. Last update was at Sep 04. 2017 18:16

Hicham_B [Avatar]
Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline
[Post New] Sep 05, 2017 04:37
Hi Don F.,

Please reinstall PDVD WITHOUT keeping the personal settings. If it does not help, please update all Microsoft C++ libraries, then uninstall PDVD, reboot the system and install PDVD without keeping the personal settings.

Greetings,
Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp
Don F. [Avatar]
Newbie Joined: Aug 09, 2017 21:27 Messages: 2 Offline
[Post New] Sep 05, 2017 16:11
Quote Hi Don F.,

Please reinstall PDVD WITHOUT keeping the personal settings. If it does not help, please update all Microsoft C++ libraries, then uninstall PDVD, reboot the system and install PDVD without keeping the personal settings.

Greetings,
Hicham




Hello Hicham,

Thank you very much for the kind advice.

I wiil try that.



Sincerely,

Don Dawson

This message was edited 1 time. Last update was at Sep 05. 2017 16:12

tylerbankz
Newbie Location: Nigeria Joined: Jul 25, 2017 14:50 Messages: 5 Offline
[Post New] Sep 08, 2017 05:48
Thanks for the help

This message was edited 1 time. Last update was at Apr 08. 2018 21:34

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