How to download PowerDirector 14 on new laptop after old one crashed?

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Robert Wienand

Newbie Location: Nelspruit, South Africa Joined: May 04, 2016 04:56 Messages: 5 Offline

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Jul 25, 2017 07:09

Good day, my apologies if this is the wrong place to ask this question. Have searched the FAQ sections but not found an answer. I have a new laptop and need to get my PowerDirector 14 downloaded again, but have no idea how or at least cant figure out how.
Does anyone here know how?

Thanks in advance

Robert

Longedge

Senior Contributor Joined: Apr 28, 2011 15:38 Messages: 1504 Offline

Jul 25, 2017 08:03

Your question implies that you didn't take the precaution of making 'safe' copies of your original downloads. It's essential to do that but if this is the case then you need to contact customer services with your proof of purchase as only they can provide a new download for you.

It's a question that comes up every few days in one form or another, most recently in this post.

Jirka.Bolech

Senior Member Location: Liberec, Czech Republic Joined: Aug 16, 2014 06:03 Messages: 158 Offline

Jul 25, 2017 08:12

I recall discussing a similar situation. I've found it here: http://forum.cyberlink.com/forum/posts/list/47401.page#246958

Robert Wienand

Newbie Location: Nelspruit, South Africa Joined: May 04, 2016 04:56 Messages: 5 Offline

Jul 25, 2017 09:34

Thank you Longedge and Jirka. I will contact customer support and see if they can assist. I am still able to login to cyberlink and I can view my products purchased there. I also have the resgitration email after having regsitered my PD14, but for some reason dont have the email that has the key.

Again, thank you for your response.

Longedge

Senior Contributor Joined: Apr 28, 2011 15:38 Messages: 1504 Offline

Jul 25, 2017 09:45

If you can see your purchased items, then you should also be able to see the install keys for each one, it should just be a case of needing a fresh download link.